1. frabas1's Avatar
    I have a 4G LTE palybook. I Bought it september/october last year. i Started using it in December. One day, i picked my playbook that was powered off and it was so hot, i thought it will melt. It Did not come on. i called Blackberry and was told by the incompetent person i spoke to that, i have to call my carrier that, they are the ones to provide support. i called my carrier Rogers and was told all support of the playbook is through Blackberry. The agent i spoke to at Blackberry support could not find my playbook as he said he was not able to find my serial number of my playbook. i spent over 2 hours on the phone with Blackberry support. At the end of the call, the agent took my name, number and other details. i was told issue was escalated to their 2nd level support and that someone will be contacting me in a few days. I never heard from anyone till this date. I called Blackberry in December and then again in January. i called my carrier again and was told if it was a smart phone they can help but the playbook, that support is done by Blackberry. i called again today feb 18th 2013. I could barely hear what the agent was saying. Not sure where their support agents are located. I will try one more time today and after that, i will go to the press. i have 5 blackberries and 2 playbooks. i have never had any similar issue with any of my other tablets(Samsung and ipad).
    I am not sure what to do next. That is why i will be going to different media source if I dont get a resolution quick. Its a shame that the support from Blackberry for their product is so bad. I had a similar issue when i bought the wifi one also. The playbook is dead wont come on even when left on power source
    02-18-13 04:03 PM
  2. FF22's Avatar
    While there have been a few bad customer service reports, most, actually, have been pretty good. I think you got a lame rep. I would definitely call again. You have a one year warranty and deserve help.
    02-18-13 04:43 PM
  3. Morpheus's Avatar
    was it left in the car? why it take so long to use it after purchase? Maybe a dead battery cell spilled over to another creating the heat....then it will take no charge...Did you try plugging it in and waiting an hour or two, then turn on?
    02-19-13 04:41 AM

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