1. catalina76's Avatar
    Plugged in my playbook ton ight and it wont charge. I get a message that says:. Unable to charge battery with connected source.

    What gives?? ?? ??
    11-02-12 08:49 PM
  2. saudadeii's Avatar
    Are you using the Playbook charger?
    11-02-12 08:51 PM
  3. catalina76's Avatar
    Yes I am, and it is plugged into its usual place and everything else plugged there Also works
    11-02-12 08:54 PM
  4. pcotton's Avatar
    I get that when I use an old LG usb cable and connection my PB to my computer. Sounds like you have a problem with the charger not giving enough juice.
    11-02-12 08:58 PM
  5. catalina76's Avatar
    Its plugged into the wall. So the wire is defective?
    11-02-12 09:02 PM
  6. saudadeii's Avatar
    Unplug it from the wall and PB. Go to a different room and try again.
    11-02-12 09:36 PM
  7. Fuzzballz's Avatar
    What adapter are you using it with and have you recently upgraded to 2.1?

    Look on the back of the adapter and give the mAh reading.
    11-02-12 10:14 PM
  8. catalina76's Avatar
    Same thing. Weird thing is my PB is now at 0% charge and is still working (and has been for an hour).
    11-02-12 10:15 PM
  9. catalina76's Avatar
    Yes updated this week or late last week.
    11-02-12 10:21 PM
  10. BB_Bmore's Avatar
    Dumb question but did you try a 3 finger miracle performer?
    11-02-12 10:54 PM
  11. jamesharmeling's Avatar
    See if the charger works on your phone to rule out a defective charger. Use a usb to hook up to your computer to rule out a defective charging port. Also, as BB-Bmore pointed out, do a 3 finger magic reset. Good luck and please post back your findings.
    11-03-12 07:53 AM
  12. saudadeii's Avatar
    I'm with BB-More. Reboot it. Sounds like the issue is the PB and not the charger
    11-03-12 10:01 AM
  13. catalina76's Avatar
    Rebooted, nothing.
    What is the 3 finger thing?

    Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears.

    Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.
    11-05-12 07:04 AM
  14. jamesharmeling's Avatar
    Rebooted, nothing.What is the 3 finger thing?Also... If I keep it on the charge overnight it charges anywhere from 17% to 70%. But the little lighting on the battery never appears. Is all this under warranty??? I bought it last december and really disappointed, I bring it often with me.
    Hold down the top + & - & the power buttons until it shuts off
    11-05-12 07:26 AM
  15. FF22's Avatar
    Three restart methods and then Support:

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    ................

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    11-05-12 09:55 AM

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