1. osimac's Avatar
    The back light on my Playbook will not stay on. I have to apply extra pressure to the screen (and continue holding) for it to brighten, but as soon as I loosen the pressure, it goes dark. The problem is not in the settings, I think it may be something else. Does anyone know the cost of fixing a problem like this, or would it be more cost effective to purchase a new Playbook?
    06-09-13 02:04 PM
  2. FF22's Avatar
    Approx $100, I THINK.

    How old and even if older, rim has fixed some out of warranty units

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    osimac and jagrlover like this.
    06-09-13 02:29 PM
  3. howarmat's Avatar
    might be more cost effective to get another playbook.

    you can try contacting BB about it

    PlayBook Support - Contact Support - US
    osimac likes this.
    06-09-13 02:30 PM

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