1. Erik Walsingham's Avatar
    Any thoughts or help?

    Wifi all of a sudden wouldn't connect while I was at hotel.

    Came home and now it only shows limited connection to my wifi and continuously loses connection.

    :-(

    Posted via CB10
    06-30-13 08:49 PM
  2. Lendo's Avatar
    Have you done a hard reset? Left volume and power button until it shuts off.
    06-30-13 08:52 PM
  3. Erik Walsingham's Avatar
    Ya... tried resetting a few times. I guess I should have made note that my z10 and laptop connect to the home wifi pretty solid.

    Posted via CB10
    06-30-13 09:06 PM
  4. FF22's Avatar
    I'd also reset/restart the router. Remove/delete that wifi setting and re-do it.

    Did the pb get jostled or dropped?

    How old?
    06-30-13 10:07 PM
  5. Erik Walsingham's Avatar
    Only about a month old... I'll play around with the wifi setting and the router to see.

    Posted via CB10
    07-01-13 12:27 PM
  6. FF22's Avatar
    If problems continue:

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    (yup, swamp-whatever - I'm posting if for the 1,000th time!)
    07-01-13 03:53 PM
  7. Erik Walsingham's Avatar
    Very cool. Thank you!

    Posted via CB10
    07-01-13 07:01 PM
  8. madtad1's Avatar
    Been having this problem since I upgraded to the latest version of the OS and nothing has ever fixed the problem. I've security wiped, reset my router etc. Funny, but my PB has this issue with every router it meets everywhere in the world, including Europe and S America. Open networks, secured, WEP, WPA, WPIssedoff, doesn't matter, it drops and resets the connection every 1.5 to 3 mins. Good luck to you.
    07-01-13 07:07 PM
  9. jpash549's Avatar
    I seldom have trouble with dropping the wifi even when the signal is recorded as being less than -80 dB. May help in analyzing problem if you look at wifi info and logs avaible under the gear.
    07-02-13 12:15 AM
  10. Asdic Ping's Avatar
    Been having this problem since I upgraded to the latest version of the OS and nothing has ever fixed the problem. I've security wiped, reset my router etc. Funny, but my PB has this issue with every router it meets everywhere in the world, including Europe and S America. Open networks, secured, WEP, WPA, WPIssedoff, doesn't matter, it drops and resets the connection every 1.5 to 3 mins. Good luck to you.
    I have McAfee installed on my PC and from that I can monitor my wifi network to see what devices are using it. I notice that the PB and my BB 9810 don't continously hold a connection to the network whilst they are idle. They drop the connection then a short while later reconnect. However when they are in use they have a constant connection and I don't experience any dropouts.

    I did have an issue recently where my PB wasn't connected to my wifi and the reason given was that it was unable to obtain an IP address. I sorted that by going into wifi settings and selected my network and hit save and connect.
    07-02-13 05:37 AM

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