Any thoughts or help?
Wifi all of a sudden wouldn't connect while I was at hotel.
Came home and now it only shows limited connection to my wifi and continuously loses connection.
:-(
Posted via CB10
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Any thoughts or help?
Wifi all of a sudden wouldn't connect while I was at hotel.
Came home and now it only shows limited connection to my wifi and continuously loses connection.
:-(
Posted via CB10
Have you done a hard reset? Left volume and power button until it shuts off.
Ya... tried resetting a few times. I guess I should have made note that my z10 and laptop connect to the home wifi pretty solid.
Posted via CB10
I'd also reset/restart the router. Remove/delete that wifi setting and re-do it.
Did the pb get jostled or dropped?
How old?
Only about a month old... I'll play around with the wifi setting and the router to see.
Posted via CB10
If problems continue:
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry Z10 - Tous les T�l�phones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Geb�hrenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
[email protected]
(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)
(yup, swamp-whatever - I'm posting if for the 1,000th time!)
Very cool. Thank you!
Posted via CB10
Been having this problem since I upgraded to the latest version of the OS and nothing has ever fixed the problem. I've security wiped, reset my router etc. Funny, but my PB has this issue with every router it meets everywhere in the world, including Europe and S America. Open networks, secured, WEP, WPA, WPIssedoff, doesn't matter, it drops and resets the connection every 1.5 to 3 mins. Good luck to you.
I seldom have trouble with dropping the wifi even when the signal is recorded as being less than -80 dB. May help in analyzing problem if you look at wifi info and logs avaible under the gear.
I have McAfee installed on my PC and from that I can monitor my wifi network to see what devices are using it. I notice that the PB and my BB 9810 don't continously hold a connection to the network whilst they are idle. They drop the connection then a short while later reconnect. However when they are in use they have a constant connection and I don't experience any dropouts.
I did have an issue recently where my PB wasn't connected to my wifi and the reason given was that it was unable to obtain an IP address. I sorted that by going into wifi settings and selected my network and hit save and connect.