1. bluenote's Avatar
    Just called phone support (see number below) and they said no agents to assist and no waiting queue.
    Tried also to hit the link on their email and nothing came up.

    They charged me for True Grit but playbook says no license to download.

    1-877-869-3457
    04-23-14 09:32 AM
  2. anon1727506's Avatar
    Never bought anything from the Video Store on the PlayBook... don't really remember it being part of the BlackBerry World App. Wasn't it just a Canadian thing?

    But I would think if they were closing it because the PlayBook isn't being supported anymore, then they would send out a notice and close the store. Might just be the number changed, maybe try BlackBerry general support.
    04-23-14 10:48 AM
  3. Orange UK's Avatar
    Well they pulled security updates...who's to say what stores and apps in whatever countries are not next.
    04-23-14 11:00 AM
  4. cbvinh's Avatar
    The PlayBook Video Store and BlackBerry World's Movie/Video content is supplied by Rovi, and they look to be still in business.
    04-23-14 11:09 AM
  5. bluenote's Avatar
    Just tried calling again. No agents to assist--call back later. That does not sound like a company still in business.
    04-23-14 11:10 AM
  6. LP_Rigg's Avatar
    I don't have the video store for the playbook here in the US. Haven't had it for sometime actually. I was quite disappointed that the movies I purchased for the Z10 could not be ported to the playbook due to the drm.
    04-23-14 11:16 AM
  7. madman0141's Avatar
    Thor is running it since getting fired so it will be soon.
    04-23-14 12:04 PM
  8. FF22's Avatar
    Try any or all

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry - Tous les Téléphones Portables BlackBerry - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    ............
    refund

    https://consumersupport.webapps.blac...rce/main?ln=en
    don_poky and Monsterlad like this.
    04-23-14 12:16 PM
  9. Monsterlad's Avatar
    Try any or all

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry - Tous les Téléphones Portables BlackBerry - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    ............
    refund

    https://consumersupport.webapps.blac...rce/main?ln=en
    Thank you for putting the customer service numbers up. Been looking for those for forever!
    04-23-14 12:40 PM
  10. mh1983's Avatar
    Thank you for putting the customer service numbers up. Been looking for those for forever!
    Agreed -- should be a sticky.
    04-23-14 12:44 PM
  11. tangozulu's Avatar
    Just called phone support (see number below) and they said no agents to assist and no waiting queue.
    Tried also to hit the link on their email and nothing came up.

    They charged me for True Grit but playbook says no license to download.

    I didn't try downloading but the Site seems normal to me.

    1-877-869-3457
    04-24-14 08:27 AM
  12. Monsterlad's Avatar
    Not sure if this is relevant to this thread but I tried to contact playbook support via email and it keeps saying they "couldn't process my request" does this mean they no longer have customer support services for it or what?
    04-24-14 11:12 AM
  13. QWKSNKE's Avatar
    I don't have the video store for the playbook here in the US. Haven't had it for sometime actually. I was quite disappointed that the movies I purchased for the Z10 could not be ported to the playbook due to the drm.
    Worked for me a month ago and I am in the US

    STL-4. 10.2.1.2947 w/ 1259 clock
    04-24-14 07:54 PM
  14. tufcustomer's Avatar
    Not sure if this is relevant to this thread but I tried to contact playbook support via email and it keeps saying they "couldn't process my request" does this mean they no longer have customer support services for it or what?
    Indeed.

    Posted via CB10
    04-24-14 10:13 PM
  15. Monsterlad's Avatar
    Worked for me a month ago and I am in the US

    STL-4. 10.2.1.2947 w/ 1259 clock
    Wouldn't that have been before the whole EOL thing
    04-25-14 01:07 AM
  16. Bungalow_Bill's Avatar
    I tried buying a movie at full price about a week ago and have the same problem as the OP. Rovi was quick to send out a receipt with a phone number and web link. As mentioned above, calling the phone number just gets you a message saying "no agents available" and I've been trying to for 6 days now. The web link was, of course, broken from the beginning. The rovicorp.com website doesn't even list Blackberry as a customer which makes me think they're not putting much effort into it anymore. I've called Blackberry several times but they're quick to distance themselves from the PlayBook and from what they consider a "third party vendor". Bottom line is that I won't be buying anymore movies from them unless it's something for 99 cents and I'm willing to risk it. I'm going to get this one cancelled at the credit card but the whole thing is a total drag. Buyers beware.
    05-12-14 11:40 PM
  17. Gooseberry Falls's Avatar
    I tried buying a movie at full price about a week ago and have the same problem as the OP. Rovi was quick to send out a receipt with a phone number and web link. As mentioned above, calling the phone number just gets you a message saying "no agents available" and I've been trying to for 6 days now. The web link was, of course, broken from the beginning. The rovicorp.com website doesn't even list Blackberry as a customer which makes me think they're not putting much effort into it anymore. I've called Blackberry several times but they're quick to distance themselves from the PlayBook and from what they consider a "third party vendor". Bottom line is that I won't be buying anymore movies from them unless it's something for 99 cents and I'm willing to risk it. I'm going to get this one cancelled at the credit card but the whole thing is a total drag. Buyers beware.
    True Grit is a known no-go with the Video Store. What movie were you downloading? Did you get a license server connection error? If so, just keep trying. Either they are servicing their servers or they may get overloaded. Unfortunately, since there is no way to contact them, they probably don't know about the True Grit issue or even the license server performance.
    05-13-14 05:27 PM
  18. bb4ty's Avatar
    True Grit is a known no-go with the Video Store. What movie were you downloading? Did you get a license server connection error? If so, just keep trying. Either they are servicing their servers or they may get overloaded. Unfortunately, since there is no way to contact them, they probably don't know about the True Grit issue or even the license server performance.
    The PlayBook Video Store is not out of business... yet.

    True Grit has not worked since at least December. As I mentioned on another thread, I have tried unsuccessfully to purchase it several times, the last being about four to six weeks ago. Got refunded. However, the customer service telephone line no longer offers service so the only way to not lose your money is to stop payment through your credit card for any purchase that does not download properly.

    Rovi knows about the problem with True Grit and other issues. I complained about it since December and the customer service representative acknowledged they were aware of the problem. Yet, they continued to offer the title for sale at subsequent times, and each time, downloads failed. The last time I spoke to them about it, I asked what they could do for me, for all the previous inconvenience for my failed purchases of True Grit, hoping they would offer some sort of customer goodwill gesture, such as a discount for a movie of my choice. I did not suggest the discount, but the representative said he felt I was entitled to something for my trouble and was forwarding my complaint to a supervisor who would contact me by email as to what they would do. I have not heard a thing. It has been several weeks.

    I say let's just enjoy the 99 cent sales while they last.
    05-14-14 03:02 PM

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