1. ssc13's Avatar
    So this playbook belongs to my brother. I dont know what he did to it or anything. But for some reason the playbook shows with a total storage of '0' bytes. Free storage is nothing there. total memory is also zero. everything else is blank. I have tried to do a device wipe it won't let me. I have tried connecting it to the computer and doing a device wipe it won't let me. I have even tried repairing it via DM and it says I cant. Any advice?? Its basically paperweight right now. While I can turn it on and use it, I cant do much with it. Thank you for your help!
    05-14-13 03:40 AM
  2. jeroen_13's Avatar
    Tried a reboot ?

    Hold down: [VOLUME UP] + [POWER] + [VOLUME DOWN] for 5-10 seconds.

    Your last option is CFP. I haven't used it, but it is an by RIM made update/downgrade tool that has leaked out.

    Try the rooting subforum for CFP help
    05-14-13 04:07 AM
  3. FF22's Avatar
    What have you tried when you mention "wipe?" You have tried the Option/Gear and then Security and then WIPE? Does the pb respond to any functions at all?

    IF the suggestion above does not work here then try pressing and HOLDING just the Power On button for 20 or so seconds. Release it and then wait for another 15-20 seconds and see if the Red led turns on and let it reboot.

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    ---------

    Warranty

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    05-14-13 09:34 AM
  4. Cynycl's Avatar
    can you map the PB as a drive over wifi?
    05-14-13 12:59 PM
  5. ssc13's Avatar
    yes, I have done the heavy reset, I have done soft reset. Ive tried going into settings and doing a wipe via security settings. None of those things work. I will give CFP a shot later today, but so far nothing else has worked,

    Also, I believe its out of warranty, but thank you for that suggestion!
    05-15-13 03:20 AM
  6. snackbar's Avatar
    My friend with a 16 gb Playbook has exactly the same problem .
    Did u ever find a. Solution.?

    We have tried all the rebood type suggestions without success.

    Thanks.
    09-27-14 10:09 AM
  7. Shirley Calderone's Avatar
    Mine does the same thing then wont go past rolling bubbles on reboot. have to let it go till battery dies trying to reboot, plug in and reboot a few more times till it comes on with exceptionally weak battery. works for a few hours then sequence starts again. first clue is the wifi and email accounts disapperar then memory goes to 0 then nothing works.
    09-15-15 12:17 PM
  8. BoneMatrix's Avatar
    Mine does the same thing then wont go past rolling bubbles on reboot. have to let it go till battery dies trying to reboot, plug in and reboot a few more times till it comes on with exceptionally weak battery. works for a few hours then sequence starts again. first clue is the wifi and email accounts disapperar then memory goes to 0 then nothing works.
    I encountered exactly this last week after connecting to a hotel's free wifi... the solution? Move well out of range of that wifi AP then reboot your PB and don't try reconnecting to that AP again, i.e. remove it from your list of saved APs.

    Posted via CB10
    09-30-15 08:29 PM

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