1. arthursut's Avatar
    I had my playbook plugged into my tv and a wireless headphone plugged into the headphone jack. I unplugged both and now my speakers don't work and when I adjust the volume it says "headphone volume". I've reset the playbook 3 times now and it doesn't help. Any suggestions would be greatly appreciated.
    03-06-12 01:31 AM
  2. pacoman03's Avatar
    Have you tried reinserting your headphones and then removing them?
    03-06-12 01:57 AM
  3. Motoberg's Avatar
    There is normally a contact that breaks (or makes) as parts of the headphone socket assembly, sounds like it is stuck or dirty or basically not returned to its previous position, as above, try re inserting then removing several times
    03-06-12 04:58 AM
  4. DearGod's Avatar
    I had the same problem on my bold 9700. There was a piece of dust stuck between one of the connectors, so it appeared to the phone that there was a phone connected. Blowing out the dust helped.
    03-06-12 06:39 AM
  5. BoloMKXXVIII's Avatar
    I have had this happen twice with my Playbook. Just re-plugging in the headphones and removing them fixed it both times.
    03-06-12 07:08 AM
  6. Max_Fresh's Avatar
    i have had this exact same problem for a week now.

    No speakers.

    Stuck in headphone mode.

    Wiped, reset, debrick re-install , all nothing.

    Every day i try to put the headphones in and out, in and out but nothing.

    I dont know what else to do
    03-06-12 10:29 PM
  7. gord888's Avatar
    get canned air, use the straw attachment, and blow out the inside of the connector. That'll at least ensure there's no dust or dirty stuck in there.
    03-06-12 10:33 PM
  8. Max_Fresh's Avatar
    get canned air, use the straw attachment, and blow out the inside of the connector. That'll at least ensure there's no dust or dirty stuck in there.


    i dont believe it..

    after a full week of wiped and os re-installs and stressing and losing it ..

    this just fixed everything. compressed air. Gord888 you are a saint, thank you
    03-06-12 10:46 PM
  9. havprobs's Avatar
    I have tried cleaning it, blowing it and inserting it in and out over again
    05-22-13 12:23 AM
  10. FF22's Avatar
    I have tried cleaning it, blowing it and inserting it in and out over again
    First, try re-enabling sound from the headphones, play an mp3, pause, play it again. While playing try unplugging the headphones once or twice.

    How old is your device?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    05-22-13 01:06 AM
  11. FF22's Avatar
    I have tried cleaning it, blowing it and inserting it in and out over again
    First, try re-enabling sound from the headphones, play an mp3, pause, play it again. While playing try unplugging the headphones once or twice.

    Have you restarted/rebooted the device?

    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    How old is your device?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    05-22-13 01:08 AM
LINK TO POST COPIED TO CLIPBOARD