1. nishantgandhi's Avatar
    I have a 32 GB Playbook that I picked up on Dec 31. It was running official OS 2 and I have never done any beta OS / side loading / DingleBerry stuff on it ever. Just plain jane official tablet.

    Everything was fine till last week when as always, I powered it down before going to bed. In the morning, it just would not boot up. It stays stuck on colorful bubbles screen forever. I tried everything mentioned on the forums viz:
    1. Keep the power button pressed to force a reboot - DONE with no effect
    2. Keep Vol + and - button pressed along with Power button - DONE with no effect

    Repeated the above two steps several times with the wall charger plugged in. But still no go.

    Finally, I connected my PB to the DM and voila, it first said it cannot connect to my tablet and then magically showed me the software update. So I clicked on it and it started downloading a huge file "com.qnx.coreos.qcfm.os.desktop". I let it remain like that *overnight*.

    However I see that in the morning (that's like 8 hours +) the progress bar is is still stuck on the same level! I cancelled and tried it again for another 4 hours. It still does not move beyond 20% mark.

    What can be done here now?
    03-31-12 11:28 PM
  2. FF22's Avatar
    When I used that procedure on OS1.... (the last official version 1), I had to try 4 times. The first 3 times it ran about 3-4 hours and stalled, too. It did finally run. Do make sure that it is charged well before trying.

    Or

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    04-01-12 12:40 AM
  3. nishantgandhi's Avatar
    When I used that procedure on OS1.... (the last official version 1), I had to try 4 times. The first 3 times it ran about 3-4 hours and stalled, too. It did finally run. Do make sure that it is charged well before trying.

    Or

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    Let me give it another shot. Last few times, I did charge it fully. Anyway, I have again put it on charge.

    Anyway, I'm from India and telephone based customer support for RIM is as good as non-existent here!
    04-01-12 12:54 AM
  4. Storm921's Avatar
    Hi Everyone,

    So I have a 32GB tablet with the same problem! Its stuck on the colorful bubbles start-up page and stays like that. I have left for hours, still on that page. I let the battery die then recharge it to see if that helped, it didn't. So I looked online. I tried a sofe reset nothing. I tried a hard reset Nothing!! I tried plugging it into the computer to update. I can get the update which downloads fine, then a message comes up that says, please disconnect and complete instalation on the tablet . . . well theres the problem the tablet is still frozen so can't complete the update.
    Don't no what the problem is and don't no what else to do! Anyone got any ideas!!!
    Help please

    Thanks
    12-31-13 10:36 AM
  5. SEAWARRIOR's Avatar
    Hi Everyone,

    So I have a 32GB tablet with the same problem! Its stuck on the colorful bubbles start-up page and stays like that. I have left for hours, still on that page. I let the battery die then recharge it to see if that helped, it didn't. So I looked online. I tried a sofe reset nothing. I tried a hard reset Nothing!! I tried plugging it into the computer to update. I can get the update which downloads fine, then a message comes up that says, please disconnect and complete instalation on the tablet . . . well theres the problem the tablet is still frozen so can't complete the update.
    Don't no what the problem is and don't no what else to do! Anyone got any ideas!!!
    Help please

    Thanks
    are you connected to wifi???
    12-31-13 10:51 AM
  6. FF22's Avatar
    Hi Everyone,

    So I have a 32GB tablet with the same problem! Its stuck on the colorful bubbles start-up page and stays like that. I have left for hours, still on that page. I let the battery die then recharge it to see if that helped, it didn't. So I looked online. I tried a sofe reset nothing. I tried a hard reset Nothing!! I tried plugging it into the computer to update. I can get the update which downloads fine, then a message comes up that says, please disconnect and complete instalation on the tablet . . . well theres the problem the tablet is still frozen so can't complete the update.
    Don't no what the problem is and don't no what else to do! Anyone got any ideas!!!
    Help please

    Thanks
    You could try it again if you have the patience?

    How old is your tablet? Warranty? You might still call and see if they can offer any help

    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    SEAWARRIOR likes this.
    01-01-14 11:21 AM
  7. richrockx's Avatar
    At least you have the colorful bubbles

    Via Z10
    04-02-14 06:57 AM
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