07-27-13 09:45 PM
38 12
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  1. FF22's Avatar
    I just called support to have mine sent in. I have no waranty so I hope it wont cost a lot. It wont charge and it wont connect to my computer. it feels like the mini usb doesnt plug all the way in.
    Take a peek inside the port. There is a "shelf" in the middle that should be level. If the cable is plugged in upsidedown, that "shelf" can be bent down or up. I believe some folks have straightened or leveled it very carefully.
    09-16-12 03:41 PM
  2. mroberts2m4's Avatar
    everyone is saying plug in the charger with blackberry logo "up". mine wont go in that way. the other way it goes in, but not all the way
    09-16-12 04:04 PM
  3. b1g1an's Avatar
    Which would suggest you bent that tab up by putting it in the wrong way up as suggested and if you shove any harder you'll probably break it off!
    09-16-12 07:02 PM
  4. FF22's Avatar
    everyone is saying plug in the charger with blackberry logo "up". mine wont go in that way. the other way it goes in, but not all the way
    If you look at another device with a micro-usb the port is generally shaped more like the plug on the charger. The pb's port is more rectangular (less trapezoid) since it is suppose to eventually support external usb devices like drives and they use a difference plug. The charge plug should fit with the logo facing UP or the narrower long edge at the top. So look in your port and see if that "shelf" or connector is misaligned. It should be parallel to the top/botton of the port and not bent up/down.

    Was in your general vicinity yesterday coming back to Seattle from Glacier National Park. Awful smoke.

    Oh, rim's fix price is based on the size/capacity of the unit from what others have reported but I don't recall the prices.
    Enyigma likes this.
    09-16-12 07:43 PM
  5. gwhittemore's Avatar
    Thanks RIM!!

    I have to give them a lot of credit. My USB port on my 64GB Playbook died and I sent it back to them and 5 days later I received a brand new 64GB Playbook.

    Way to go RIM!!! I wil be sure to spread the news of your great customer service.

    Lets rock This RIM, Bring on BB10!!!

    GW
    FF22 and David in Durham like this.
    01-10-13 12:19 PM
  6. Tampanavsniper Navarro's Avatar
    My USB wont charge my Playbook where did you call or send your Playbook to, I took it to a local repair shop here in Tampa and they couldnt do a thing,
    01-27-13 06:06 PM
  7. johnierw's Avatar
    Amazon.com $15.50, I got mine for $16.50 less than $20 delivered....
    Can you tell us where you got the rapid charger for $20? I'd love to find it at that price.
    01-27-13 09:07 PM
  8. 13hg's Avatar
    Hi thx for your info I have just read..my granddaughter has the same problem with her playbook. Could you tell me where you sent it to be repaired please, you say it was rim but I can't seem to locate that on any sites..... Thankyou hopefully. Keith
    02-23-13 07:41 AM
  9. xamdam's Avatar
    Hi thx for your info I have just read..my granddaughter has the same problem with her playbook. Could you tell me where you sent it to be repaired please, you say it was rim but I can't seem to locate that on any sites..... Thankyou hopefully. Keith
    Rim is research in motion (OLD NAME FOR) Blackberry the manufacturers of blackberry playbooks and blackberry phone devices, the people who made your device.

    Cell Phones, Smartphones & Mobile Phones from BlackBerry.com go here and find where you can send you playbook too in order to have it repaired.

    Here is a link to contact us for Canada.... Contact Us - Canada
    02-23-13 08:44 AM
  10. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    02-23-13 10:24 AM
  11. Lucie Laperriere's Avatar
    Got mine on Amazon.ca yesterday. $20.39 + shipping $4.95.
    07-27-13 03:04 PM
  12. zten's Avatar
    Are you sure they repaired tour playbook OP maybe they replaced it which is why the screen protector is gone.

    Posted via CB10
    07-27-13 07:44 PM
  13. PTZ's Avatar
    Found my fast charger for five bucks Friday after work at Walmart.
    07-27-13 09:45 PM
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