So I sent in my playbook which had a really bad problem with the display flickering (probably a breaking ribbon cable) and had a corner scratched to the metal thanks to concrete and a hole in my carrying pouch... and about 3 days after I handed it to the Fedex guy I got it back. I got a brand new playbook with a raised power button and seemingly better volume buttons. While volume up doesn't click I can at least feel that I'm pressing it.
Overall RIM is awesome.