[JKuitert]

I was minding my own business, using the Facebook app on my playbook when out of nowhere and without warning it gives me the "Shutting down PlayBook" message when over 80% battery. This threw me off, but I couldn't do anything about it. When I tried to boot up again, it gave me the icon with a plug and an arrow pointing from it to a lightning bolt, and when I plugged it in, it had the empty battery logo with the lightning bolt on it. After fiddling with the power cord and leaving it for about an hour, it "dinged" and booted up, but showed 0% battery. However, I used it for about another hour unplugged to see if it would work. When plugged in, it no longer had the charging icon and stayed at 0%. When I went to restart it to try and reset the battery display, it recycled the hour long pre-boot process. I think the battery is incorrectly reporting its level to the playbook, as I've left it charging all night now with no change in the charge. Do I have to replace the battery now?

[RubberChicken76]

Is the USB bent? Also - what happens if you plug it into your computer with Desktop Manager or Link running?

[JKuitert]

The USB seems fine. The battery didn't hit 0% charge before shutting down on me, but does now. I was able to use it normally in the computer after the one hour pre-boot process I told you about earlier, so I backed everything up. I decided I'd see if it was any of the software, so I wiped the Playbook. Now it wants to do a system update, but it still refuses to charge.

[SEAWARRIOR]

how long have you had it??? is it still under warranty??? have you had this thing torn apart before??? sounds like you may have zigged, when you should've zagged if you did...

[FF22]

re: warranty

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Gebhrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

help@blackberry.com

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)

[JKuitert]

Unfortunately, it's well over a year old, so warranty is not an option. I haven't opened it up before, so everything is as it came. I'm thinking I have to replace the battery/battery assembly.

[SEAWARRIOR]

Unfortunately, it's well over a year old, so warranty is not an option. I haven't opened it up before, so everything is as it came. I'm thinking I have to replace the battery/battery assembly.

try giving them a call,,, they've been known to replace pb's w/ battery issues...

[jrsegoviano]

If it is still not charging try using another USB charger. For example the square charger that is supplied with BB Phones. This will make it charge slow but it will give you a "quality" charge, i completely stoped using the charger that came with the playbook, Just like many other stuff made in china it sucks.

[Jablad]

Hi,

I have exactly the same problem - i can use the PB when it's plugged in but it lasts no more than 5 minutes when unplugged.
The PB does recognise the charger (screen gets brighter) but the battery indicator shows 0% and does not show it's charging.

Any thoughts?

[Cynycl]

you should use battery guru and you will know what is going on with your charging cycle and battery use