I was minding my own business, using the Facebook app on my playbook when out of nowhere and without warning it gives me the "Shutting down PlayBook" message when over 80% battery. This threw me off, but I couldn't do anything about it. When I tried to boot up again, it gave me the icon with a plug and an arrow pointing from it to a lightning bolt, and when I plugged it in, it had the empty battery logo with the lightning bolt on it. After fiddling with the power cord and leaving it for about an hour, it "dinged" and booted up, but showed 0% battery. However, I used it for about another hour unplugged to see if it would work. When plugged in, it no longer had the charging icon and stayed at 0%. When I went to restart it to try and reset the battery display, it recycled the hour long pre-boot process. I think the battery is incorrectly reporting its level to the playbook, as I've left it charging all night now with no change in the charge. Do I have to replace the battery now?
The USB seems fine. The battery didn't hit 0% charge before shutting down on me, but does now. I was able to use it normally in the computer after the one hour pre-boot process I told you about earlier, so I backed everything up. I decided I'd see if it was any of the software, so I wiped the Playbook. Now it wants to do a system update, but it still refuses to charge.
how long have you had it??? is it still under warranty??? have you had this thing torn apart before??? sounds like you may have zigged, when you should've zagged if you did...
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)
Unfortunately, it's well over a year old, so warranty is not an option. I haven't opened it up before, so everything is as it came. I'm thinking I have to replace the battery/battery assembly.
Unfortunately, it's well over a year old, so warranty is not an option. I haven't opened it up before, so everything is as it came. I'm thinking I have to replace the battery/battery assembly.
try giving them a call,,, they've been known to replace pb's w/ battery issues...
If it is still not charging try using another USB charger. For example the square charger that is supplied with BB Phones. This will make it charge slow but it will give you a "quality" charge, i completely stoped using the charger that came with the playbook, Just like many other stuff made in china it sucks.
I have exactly the same problem - i can use the PB when it's plugged in but it lasts no more than 5 minutes when unplugged.
The PB does recognise the charger (screen gets brighter) but the battery indicator shows 0% and does not show it's charging.