1. Olivier Marchildon's Avatar

    I have done a lot of research for the last couple of days but have not found a solution. I experienced the "stack charging", but nothing worked.

    here is the situation :
    -Playbook won't power-up by itself
    -Will boot up with a charger plugged and act normally
    -Will shut down as soon it is unplugged
    - When plugged, will give indication that the battery is at 0%, (red icon with lightning bolt), then switch to 100% (green icon with charger plugged). will switch between the 2 status continuously.
    - Stach charging does not seem to work.
    -Tried with original and rapid charger with same results
    -Battery Guru app will indicate a % in the charged battery with a 3.9v (but will vary)
    - Battery Guru app will indicate 0.00w of charge, with original or rapid charger.

    Any ideas that would help me?
    03-08-13 12:53 PM
  2. TylerJNelson32's Avatar

    I had the same problem with my playbook. Are you sure you are using the correct power adapter and cord? That was what had fixed mine. I had been using a non blackberry cable, once I had switched to both a blackberry plus and cable, it held its charge. If you dont have the pb cords try using any of your phone cords. Hopefully this helps!
    03-08-13 12:59 PM
  3. Olivier Marchildon's Avatar
    unfortunatly, both chargers are original Blackberry. I tried with someone elses original charger as well with same result...
    03-08-13 01:08 PM
  4. bsiegle's Avatar
    Had the same issue. Called PB support and they sent me a new unit.
    03-08-13 06:33 PM
  5. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    BB_Bmore likes this.
    03-08-13 08:20 PM
  6. CBCListener's Avatar
    I concur...this sounds like an open/bad battery, especially since Battery Guru shows no charge current and 100% charged shortly after.

    I'd make a call to BlackBerry support, today if not sooner.
    03-09-13 10:02 AM

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