PlayBook help

So ever since my Z10 and now Z30 my PlayBook rarely gets used. It's been sitting idle on the charging dock for weeks maybe months. Well tonight I came to my room and noticed it was on lock screen. Surprisingly because it hasn't been touched in a while. So I went to look at it and a 2 was scrolling across the password field all by itself and was at 6/10 tries. I couldn't stop it. Finally I held the power button till it said restart. So I restarted it. When it booted up same think 2222222222222 automatically. But now says type BlackBerry to continue. Now I don't want to wipe it. But it won't let me do anything. Can't type or stop it. So I tried to do a hard reset by all buttons and that didn't work. The screen went black with the message glow in the top left corner. It's like it's frozen like that. I can't do anything. I have tried hard boot. But that don't work either. I can hold then for 20 min if I wanted to.
What can u do. Pls help.
Keith

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Originally Posted by keith1000

So ever since my Z10 and now Z30 my PlayBook rarely gets used. It's been sitting idle on the charging dock for weeks maybe months. Well tonight I came to my room and noticed it was on lock screen. Surprisingly because it hasn't been touched in a while. So I went to look at it and a 2 was scrolling across the password field all by itself and was at 6/10 tries. I couldn't stop it. Finally I held the power button till it said restart. So I restarted it. When it booted up same think 2222222222222 automatically. But now says type BlackBerry to continue. Now I don't want to wipe it. But it won't let me do anything. Can't type or stop it. So I tried to do a hard reset by all buttons and that didn't work. The screen went black with the message glow in the top left corner. It's like it's frozen like that. I can't do anything. I have tried hard boot. But that don't work either. I can hold then for 20 min if I wanted to.
What can u do. Pls help.
Keith

Posted via CB10

sounds crazy,,, fire up desk top manager & plug your pb into the pc via usb,,, see if that helps,,, you might have to reload os...

Now I don't have a problem doing that. I just don't want to loose everything

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My concern is that it still says 6 of 10 tries but asking to type BlackBerry to continue. I know with all other BlackBerry phones as soon as I type BlackBerry "wiped"

Posted via CB10

Originally Posted by keith1000

My concern is that it still says 6 of 10 tries but asking to type BlackBerry to continue. I know with all other BlackBerry phones as soon as I type BlackBerry "wiped"

Posted via CB10

If you plug it into your computer, you may be able to back it up before wiping.

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