1. yoyo1972's Avatar
    After update to latest version, PlayBook of mine got hang as totally cannot get to the main page.

    Any suggestions of how to solve it?

    Thanks & Regards

    Posted via CB10
    09-14-13 12:19 PM
  2. middbrew's Avatar
    I'm not sure if a restart will do the trick or not but I would try that first. If that doesn't work you might need to do a security wipe and reload the OS.

    Hopefully you have backed up everything before you installed the OS the first time. If not hook it up to Desktop Manager and see if it will.
    09-14-13 12:26 PM
  3. howarmat's Avatar
    How long have you let it set. I assume you only have the "circles" screen?
    09-14-13 12:28 PM
  4. yoyo1972's Avatar
    Yes, only the circle screen displaying. Tried restart but still the same.

    Posted via CB10
    09-14-13 12:34 PM
  5. FF22's Avatar
    see debrick below:

    If you are still within Warranty:

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    09-14-13 01:44 PM
  6. yoyo1972's Avatar
    Thank you and will give it a try later when I get to my laptop

    Posted via CB10
    09-14-13 02:11 PM
  7. yoyo1972's Avatar
    Still the same

    Posted via CB10
    09-15-13 01:32 PM
  8. FF22's Avatar
    Still the same

    Posted via CB10
    Debrick did not work? Well, then I suggest calling them and explaining it worked fine before and THEIR UPGRADE killed it. Good luck
    09-15-13 02:03 PM

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