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I tapped on an App and the PB froze.
I have tried to restart it, then reboot but it only comes back to "BlackBerry PlayBook" screen but no further.
The battery was fully charged when this happened.
Does anyone have any idea what is happening?
Many thanks
not sure exact reason, but try holding power button down till it turns off all the way. if you already tried that then let battery drain charge it and turn on when fully charged. had this happen to me when mine was rooted, but always got it back.
Just for more info: What app?
As suggested try to force a restart:
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
To REBOOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
How old is the unit?
If you still have warranty:
The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"
Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected] (this route generally does not work and a call is necessary)
(UK Support) 0800 096 2805
Playbook French Support
Smartphones BlackBerry Z10 - Tous les T�l�phones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)
BlackBerry� Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805
Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...
Germany: 0800 1816530 (Geb�hrenfrei)
North-America: 1 877 255 2377 (Toll Free)
UK: 0808 100 7466 (Toll Free UK only)
Outside UK: +44 1753 558400
Worldwide: 1 519 888 6181
[email protected]
(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)
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And if nothing else seems to work
Try the Debrick method....
Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.
1) Turn your playbook OFF by holding down the power button
2) Let your playbook sit for about 10 minutes as earlier suggested.
3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
5) A screen will show on your computer showing that the device cannot be found
6) Click on Update. It will take awhile
Hi F2
Thanks for the information.
The only way I can 'turn it on' is by pressing the power button (I don't get the three options). The red light comes on, the unit comes on but it stays at the BlackBerry PlayBook screen (see photo).
Attachment 198369
The app I tapped on was a game app (billiards) which I have never had a problem with.
The unit is not quite 2 years old.
I will try the Debrick method later.
Cheers
. Three button reset no longer required since OS2. Hold down power button only for 20 sec does same thing and much easier.
Could someone please verify this.
I was under the impression that holding the power button down on its own, did a 'clean' shutdown, wheras the three-key press was a forced restart - akin to a battery pull.
No idea. I may certainly be spouting old info.
There are also those that say only ONE Volume button and PowerOn is needed (I'm not sure if that ONE volume button is the Up or Down).
Someone have a Knowledge Base article reference?
Seems like they were right:
KB26712-How to use the BlackBerry PlayBook power button
Regards.The BlackBerry PlayBook power button serves serveral functions.
Stand-by - Click the Power button for less than 2 seconds. The BlackBerry PlayBook screen will turn off while background services, including Bluetooth� and Wi-Fi�, will continue to operate.
Shutdown/Restart - Click and hold the Power button for 2 seconds. This will bring up a prompt with the options to Turn Off or Restart.
Forced Power Off - Click and hold the Power button for 10 seconds. This will force the BlackBerry PlayBook to power off.
Thanks.
No Offence taken, I hope.
Shouldn't have doubted you :)
Just that I have always thought you had to use the 3-button method for a forced reboot - never read the manual, just what I've been told on here, or similar...
