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Playbook Factory Reset Itself?
I've Had My Playbook for a very long time now and had no problems with it (except my stupid human errors) But for some reason its just factory reset itself? right to the start up setup when i first bought it? this has never happened before and no one has tried to access it. there was alot of stuff that was recently added before i backed it up, but luckily i backed it up before this incident happened. I've googled this alot and didn't seem to get a straight answer so if any body knows it would be greatly appreciated.
Thanks Guys!
Harry.
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playbook factory reset itself but i have no backup. it didnt let me backup before hand.
I recently got back from holidays in germany and wanted to transfer all files from my playbook onto my laptop, i did not have any software on the laptop(brand new laptop) i had plugged in the play book to the laptop, then on the playbook it told me to go to blackberry.com/desktop so i went there and downloaded the program for windows, then my playbook wasnt connecting to the program so i hit retry, it still did not work. so then i hit update which then it asked me to repair it. so i hit repair. my playbook turns off a green light goes on and then when it loads up its back to factory reset. In all this process it did not give me the option to backup my playbook. it did not give me the option to copy or take anything on or off it. now everything is gone and the technical support line to call cant help me and wondershare cant help me and the [email protected] hasnt responded. i want my data back i need those photos and videos! its such a big deal to me. Please someone help me.