1. ealobe's Avatar
    Every time I plug my PB to my PC, it says I can't connect and asks me to reinstall the PB to factory settings. I also get a notification saying not all settings have been downloaded. I can't sync pics or music. Is there an error in the BlackBerry desktop software? Any tips? Thank you

    Posted via CB10
    09-13-14 11:36 AM
  2. howarmat's Avatar
    are you talking about BlackBerry Link or the older BB software?
    09-14-14 04:22 PM
  3. EchuOkan1's Avatar
    You need to use BlackBerry Link instead of Desktop Manager.

    Posted via CB10
    09-14-14 05:09 PM
  4. ealobe's Avatar
    I was talking about BB desktop manager. I will try BB link. Thanks EchuOkan1

    Posted via CB10
    Last edited by ealobe; 09-14-14 at 10:27 PM.
    09-14-14 10:04 PM
  5. ealobe's Avatar
    ...So I tried with BB desktop manager then BB link as and none of them work. I still keep getting the 'this is device is not connected and asking me to reconnect or reload to factory settings". Done this already several times that is is quite frustrating. Anyone out there with any other help tips. Thank you again
    09-15-14 05:38 PM
  6. ljqin12's Avatar
    Try going into your setting and check storage and share file, ensure wifi share is off and turn your wifi off too. Ensure file sharing is on as well. You might want to check the usb connection to adjust from automatic detect to windows, if your running windows. This normally works for me.
    09-15-14 09:39 PM
  7. Stephen_TX's Avatar
    If none of these ideas work, there is another thread somewhere that makes other suggestions, as some of us have had the same problem. Do make sure you're using the PlayBook's USB data cable, and not a phone's cable. Try changing USB ports on your computer. Turn the computer off, connect the PB, then see if it's recognized when you re-boot the computer. Are you using W7 or W8? Is the PB at least being recognized as a drive (usually Z) in Windows Explorer? If it isn't even getting that far, it might indicate a Windows driver problem.
    09-17-14 12:18 PM
  8. ealobe's Avatar
    thanks for the tips.
    I'll try them out and report back
    09-17-14 03:17 PM
  9. ealobe's Avatar
    Well I keep getting the same windows. Even though I've tried all what I've read in here plus the tips you've all contributed.

    PlayBook doesn't connect to BlackBerry desktop manager-img_20140913_220621.jpg

    Posted via CB10
    09-17-14 07:52 PM
  10. pacoman03's Avatar
    Try rolling back the driver using Device Manager in Windows. If it's grayed out, then uninstall the driver and then reinstall it.

    PlayBook doesn't connect to BlackBerry desktop manager-img_00000010.jpg
    09-17-14 08:47 PM
  11. ealobe's Avatar
    Thank you all for your input. It finally synced after several tries.

    Posted via CB10
    mh1983 likes this.
    09-19-14 01:53 PM

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