1. Veilside10's Avatar
    I have seen lots of posts about playbooks not charging which was my situation for awhile. I used various methods I found online to finally get it to boot. However, it is to the point now that I can get it to work perfectly fine plugged into the charger and instantly dies when unplugged.

    Once it's unplugged I can't even get a red light by using the (20 sec power/+) method. It's just dead. One time I plugged it in and the red light instantly came on, then red "charging" graphic, then green light and then it booted right up on it's own. A 2nd time plugging it in had the red light come on, then the yellow blinking lights for awhile, then the green light then I have to push the power button to get it to boot.

    I have kept it charging with the AC adapter it came with for 24 hours and it says it's at 100% charge when plugged in every time it's on. Obviously this is not the case considering it dies instantly after being unplugged and has to go through the light sequence boot up again when plugged in again.

    So basically it works perfect while plugged in, and completely unusable not plugged in. I haven't seen this exact issue posted anywhere else so hopefully someone as a suggestion for me. It seems to me the charging circuit is dead, but from what I've read if that was the case even if it was plugged in it shouldn't boot. I could be mistaken though.

    Any help would be greatly appreciated.
    08-27-13 03:01 AM
  2. BoloMKXXVIII's Avatar
    Sounds like a hardware failure. The Playbook seems to be getting correct voltage (shows 100% charge) but not enough amperage to operate. Best guess is the battery is done. Sorry.
    08-27-13 07:32 AM
  3. FF22's Avatar
    How old? Warranty length can vary by country or in Europe

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    08-27-13 11:08 AM
  4. Veilside10's Avatar
    Thanks for the responses.

    It has a 1 year warranty that just conveniently ran out a week ago on the 18th. This problem started literally a few days after that. I've never had to use a warranty for something before, how stingy are they about the exact date?

    Well if the battery is completely dead there must be a tech store or someone local that could have the knowledge to replace the battery I would think. It shouldn't be that hard right?
    08-27-13 12:11 PM
  5. FF22's Avatar
    In some cases they have been quite generous with the warranty period. You can call and see.

    As for why it fails, it could be the charging circuit and not just the battery - so you might be investing in the wrong part or parts.
    08-27-13 12:24 PM
  6. BoloMKXXVIII's Avatar
    You might find this interesting: BlackBerry PlayBook Teardown - iFixit
    08-27-13 06:47 PM

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