1. MyBP's Avatar
    Only stays on while charger is connected. As soon as I pull it out of PB, it shuts off. When turned on battery meter shows plenty of juice, but does not hold when off the charger. What is happening?
    Last edited by MyBP; 06-02-13 at 11:58 PM.
    06-02-13 11:37 PM
  2. howarmat's Avatar
    Something is broken it would seem. Going to have to use it plugged in from now on i guess. Happens to laptops often enough also
    06-02-13 11:50 PM
  3. FF22's Avatar
    Is the usb port messed up? Look inside it and see if the connector board is bent or slanted. You can try GENTLY moving it back into place with a non-conductive probe. But if it is working while plugged in that may not be the issue. I don't know if the rapid chargers use a slightly different circuit or pathway to charge the batteries.

    And on occasion, rim has repaired units even after the warranty but they make that decision

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    06-03-13 12:03 AM

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