Playbook "connects" to PC but doesn't "communicate"
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- I have a playbook 16Gb which was working perfectly until I updated my BB PB to Os 2.1.0.1314 which totaly trashed my playbook, first the icons were dissappearing & now it wont connect to my Windows 8 Pro even with the BB DM it prompts an error (blackberry desktop software cannot communicate with the connected device) neirher does it assign a new drive for Playbook, Did everything turned off Firewall,Windows Defender,updated BB DM,checked original data cable for any damge,turned off wifi & bluetooth,fully charged the Playbook + I even bought a new Usb port.... But it still wont connect!!!
and one more thing when I plug in the data cable & dismiss the (connected to computer screen) an exclaimation mark appears on the TOP Left of the screen saying (Unable to charge battery with connected Source)
Would be very thankfull if someone helped....01-18-13 08:46 AMLike 0 - I may have missed it but did you reboot the pb:
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
To REBoOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
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If none of that works, you might want to do a security wipe and see if that helps but try backing up your unique data if you can using wifi sharing if not the usb cable.
Also, can you try another computer - it might help determine if it's your pb or computer.01-18-13 10:47 AMLike 0 - I may have missed it but did you reboot the pb:
To fix an issue, try these in order:
Restart using the Battery Icon and press Restart
Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.
To REBoOT:
Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.
--------------
If none of that works, you might want to do a security wipe and see if that helps but try backing up your unique data if you can using wifi sharing if not the usb cable.
Also, can you try another computer - it might help determine if it's your pb or computer.01-18-13 10:52 AMLike 0 -
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Playbook "connects" to PC but doesn't "communicate"
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