1. Chris Burgess's Avatar
    Hello everyone.

    Could someone please enlighten me as to why my PlayBook only charges to 81% no matter how long I leave it charging?

    It's rather annoying having it run down so fast and remembering that the stupid thing only gets to 81%.
    09-05-13 01:36 AM
  2. FF22's Avatar
    The Battery might not be calibrated correctly. How long has this been happening? How old is the pb? Do you still have a warranty. What charger are you using - the included one?

    Due to the pb's odd charging circuitry, some folks are reluctant to force it to Zero to calibrate the battery. SUPPOSEDLY, you charge the battery fully (81 in your case), then force it down to Zero when it goes OFF by itself, fully recharge and run it down again. When my first pb had discharge problems (too much loss in standby), BB had me follow that procedure. I had no problems recharging it either time. I turned the screen light up fully (uses a lot of power) and ran a video and some battery chewing game.

    Others might have different advice, so let's see what else is suggested.
    09-05-13 08:51 AM
  3. jpash549's Avatar
    Suggest you get Battery Guru which is $1.99 in BB App World(USA). If you prefer to try a free app Battery Alerts (free version) has five stars and may be useful to you. Battery Watch may also be useful and there are several others.

    Per cent charge is a calculated values using voltage measurements and other measurements which are read by a program which calculates per cent charge. As F2 has noted this calculation. often requires calibration. The most important number is the battery voltage which is best measured at a time of low usage. A battery charge reading of 81% would probably correspond to less than 4.0 volts where full charge would be 4.17+- volts
    09-05-13 01:18 PM
  4. Chris Burgess's Avatar
    The Pb was previously owned as I purchased on ebay but isn't very old. I'm using the original blackberry wall charger.

    I will do what you suggested and let it run down to zero then charge fully.

    I'll post again when I've down that
    09-07-13 06:59 AM
  5. jarviser's Avatar
    I will say it again. Chances are ebay pre owned playbook is duff. Avoid.
    09-07-13 09:29 AM
  6. pacoman03's Avatar

    I will do what you suggested and let it run down to zero then charge fully.
    I'd avoid doing that. Many have run into significant problems letting their PB's battery run down.
    09-07-13 09:37 AM
  7. FF22's Avatar
    The Pb was previously owned as I purchased on ebay but isn't very old. I'm using the original blackberry wall charger.

    I will do what you suggested and let it run down to zero then charge fully.

    I'll post again when I've down that
    Good luck. The suggestion is to run it down till it turns itself off.

    You could still try calling them in the event the previous owner did not start the warranty period.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-07-13 09:52 AM
  8. Chrysalis1156's Avatar
    I'd avoid doing that. Many have run into significant problems letting their PB's battery run down.
    I've often wondered why some people can get away with letting their PlayBook battery run down until it shuts off & others can't. I never let mine get any lower than 20% just in case - wouldn't know what to do without my PlayBook....but sadly I know one of these days I'm going to have to figure it out.
    09-07-13 09:57 AM
  9. Chris Burgess's Avatar
    I'm currently letting it die by itself then will recharge but I seem to have run into something else...

    I have noticed that in the file manager there's a whole bunch of random pictures that I have nothing to do with. Pictures like app icons and stuff, there's LOADS of them, is there any way to delete them without doing it one by one on the device.. I can't seem to find them searching for them on my cimouter?
    09-07-13 08:56 PM
  10. jpash549's Avatar
    I'm currently letting it die by itself then will recharge but I seem to have run into something else...

    I have noticed that in the file manager there's a whole bunch of random pictures that I have nothing to do with. Pictures like app icons and stuff, there's LOADS of them, is there any way to delete them without doing it one by one on the device.. I can't seem to find them searching for them on my cimouter?
    Sounds like what Kayak loads in or perhaps some other Android port. Use Ghost Commander, which is free in BB world, to find the folder in which they are stored and delete that folder.

    What is a cimouter?

    Sent from my Nexus 7 using CB Forums mobile app
    FF22 likes this.
    09-07-13 09:16 PM
  11. jarviser's Avatar
    I've often wondered why some people can get away with letting their PlayBook battery run down until it shuts off & others can't. I never let mine get any lower than 20% just in case - wouldn't know what to do without my PlayBook....but sadly I know one of these days I'm going to have to figure it out.
    There's no problem letting it run past the warning til it shuts off completely. My wife continually does it whilst browsing, then it's "Oh it's gone off". That function turns off wifi and powers right off. But you need to charge it up straight away.
    The problem IMHO is when you get to the warning then put it on standby overnight or let it power off then leave it. It runs or leaks down way past the safe point.
    Chrysalis1156 likes this.
    09-08-13 04:53 AM
  12. Chris Burgess's Avatar
    How annoying, I mean computer.

    So this morning it stayed on 0% for a while but eventually powered off, I plugged it in using the wall charger and left it until 10 minutes ago.. Still only at 81% battery.
    09-08-13 03:14 PM
  13. FF22's Avatar
    How annoying, I mean computer.

    So this morning it stayed on 0% for a while but eventually powered off, I plugged it in using the wall charger and left it until 10 minutes ago.. Still only at 81% battery.
    The suggestion from Rim "back then" was to cycle it a second time. Fully down again then fill it up.

    Do you have Battery Guru. I don't know if you want to invest in it. It shows additional data and can export to a spreadsheet.
    09-08-13 07:10 PM
  14. jpash549's Avatar
    What battery voltage is shown when the battery is at 81% and when it shuts off? As F2 has said Battery Guru will give you this data. Or there are free Android ports available in BB world which will give some information.


    Sent from my Nexus 7 using CB Forums mobile app
    FF22 likes this.
    09-09-13 03:17 AM
  15. blucie's Avatar
    battery watch in blackberry world it is free
    FF22 likes this.
    09-09-13 04:07 AM

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