05-03-14 07:00 AM
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  1. RWD's Avatar
    I placed a note with my personal info in the box. The mailing envelope is used outside. The safety declaration went inside. But I made a copy and put it in the envelope, too.
    Thanks, I will probably do that, plus stick a label onto the back of the PlayBook with RMA number and my details too.

    FedEx opened the box for Customs so I don't know if anything fell out.
    06-13-12 12:51 PM
  2. BB_makes_it_happen's Avatar
    I recently updated my PB os to beta os 2.1 but then somehow lost camera and screen shot functionality. Reading herein I backed up my PB using the most recent Desktop Manager - then went back to os 2.0.1.358 - and successfully can use the camera and screen shots. The issue is now I can not Restore my latest Backup but can only Restore an earlier Backup. If some of you have a work around your comments would be appreciated.
    06-16-12 01:45 PM
  3. FF22's Avatar
    I recently updated my PB os to beta os 2.1 but then somehow lost camera and screen shot functionality. Reading herein I backed up my PB using the most recent Desktop Manager - then went back to os 2.0.1.358 - and successfully can use the camera and screen shots. The issue is now I can not Restore my latest Backup but can only Restore an earlier Backup. If some of you have a work around your comments would be appreciated.
    I think you may be stuck as I think that I've read that the backup files are not interchangeable between the beta OS and the normal OS. What kinds of stuff are you worried about restoring? You can manually copy FILES (pics, videos, music, docs, etc) using drag and drop generally. You should be able to re-download any apps that you have acquired. You would lose stuff like bookmarks and personal settings and game scores, etc.
    06-16-12 02:07 PM
  4. BB_makes_it_happen's Avatar
    I think you may be stuck as I think that I've read that the backup files are not interchangeable between the beta OS and the normal OS. What kinds of stuff are you worried about restoring? You can manually copy FILES (pics, videos, music, docs, etc) using drag and drop generally. You should be able to re-download any apps that you have acquired. You would lose stuff like bookmarks and personal settings and game scores, etc.
    Thanks. I'm mainly concerned about my pics. They are inside a .bb file which does not load. There should be some method to open and file transfer - as you suggest.
    06-17-12 02:47 AM
  5. FF22's Avatar
    Thanks. I'm mainly concerned about my pics. They are inside a .bb file which does not load. There should be some method to open and file transfer - as you suggest.
    I have not tried backups under the beta so I don't know what Desktop Manager encrypts. That backup file has been one very large ZIP file. So if you can UNZIP is you might find a file or folder within it that contains your photos. Generally, those are the items that backup manually using drop and drag. Some unzip utilities are overwhelmed by the size of the zip.
    BB_makes_it_happen likes this.
    06-17-12 09:40 AM
  6. redk's Avatar
    Resolved! I updated Desktop Manager to the new released version and tried a reinstall of OS and viola the camera has sprung to life. I had deleted Desktop Manager before and reinstalled but no luck but on latest has worked. Coincidence or not am delighted. Back on track and proud Blackberry owner here. Awesome unit.
    You are the second one I've seen mention they fixed it by updating destop manager to the latest version. Mine is currenlt at the repair facilty, I wish I had seen your post before sending it in as that woudl have been intriguing to check. Anyways, glad to hear yours is up and running and hopefully other folks can find a fix in what you did.
    ..Steve.. likes this.
    06-18-12 01:15 PM
  7. Chaddface's Avatar
    Thanks. I'm mainly concerned about my pics. They are inside a .bb file which does not load. There should be some method to open and file transfer - as you suggest.
    Your only option may be to reinstall the beta then restore your backup file. Secure your pictures on the computer then go back to official again.
    FF22 likes this.
    06-18-12 01:25 PM
  8. BB_makes_it_happen's Avatar
    Your only option may be to reinstall the beta then restore your backup file. Secure your pictures on the computer then go back to official again.
    Great idea.
    That's thinking out side the box!
    Just finished kicking myself for not coming up with this obvious solution!
    Sent from my BlackBerry 9900 using Tapatalk
    Last edited by BB_makes_it_happen; 06-18-12 at 07:33 PM.
    06-18-12 07:13 PM
  9. kirsten y's Avatar
    A while ago, my playbook camera stopped working..its just a black screen for camera and video. For a bit it worked with websites but it has stopped completely, and my warranty ended aprox. One month ago..is there anyway it could be fixed without paying a truckload of money? D:
    05-01-13 04:59 PM
  10. FF22's Avatar
    A while ago, my playbook camera stopped working..its just a black screen for camera and video. For a bit it worked with websites but it has stopped completely, and my warranty ended aprox. One month ago..is there anyway it could be fixed without paying a truckload of money? D:
    In some cases (helps to plug the keyboard back in after vacuuming it!!!!), Rim has been known to fix broken camera issues for the pb even after the warranty has expired.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Geb2hrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    05-01-13 05:36 PM
  11. Thorsten_Heins's Avatar
    Mine is not working too. The rear and the face camera.
    I'm so sad and disapointed by my company

    My warranty has also expired. I hope they will help me because i am very important for them
    05-01-13 06:23 PM
  12. Thachoc1's Avatar
    Mine is not working too. The rear and the face camera.
    I'm so sad and disapointed by my company

    My warranty has also expired. I hope they will help me because i am very important for them
    I hope your rogue account gets Banned and Deleted!!!
    05-07-13 05:55 PM
  13. Natalie Singleton's Avatar
    Hi i have the same problem, my front and back camera's are not working. Im going to contact rim to see if i can send it back for a repair, but before i do this can anybody who has sent theirs back tell me whether you needed the reciept as i no longer have mine.
    07-31-13 02:32 PM
  14. FF22's Avatar
    Hi i have the same problem, my front and back camera's are not working. Im going to contact rim to see if i can send it back for a repair, but before i do this can anybody who has sent theirs back tell me whether you needed the reciept as i no longer have mine.
    Generally, they have NOT asked for a receipt. Good luck
    07-31-13 03:55 PM
  15. madman0141's Avatar
    There is no fix for the camera it has to be sent back I just finished going through that. The camera issue is a defect and all PlayBooks need.to be fixed for free. If this was a car manufacturer then these cameras would be fixed for free and recalled.
    07-31-13 07:27 PM
  16. Wili Smith's Avatar
    So my camera doesn't work anymore one day I was gonna used but it didn't work it just went white screen name doesn't do video neither what the he'll should I do about this problem
    02-14-14 06:30 PM
  17. Hemodynamix's Avatar
    I'm having the same issue.
    03-10-14 09:31 PM
  18. Iosep Mihai-Eugen's Avatar
    I have the same problem with camera like redrumsilence. Knows anyone what to do????
    04-10-14 04:40 AM
  19. anon2119916's Avatar
    Fixed my camera for front camera. Mileage may vary but worked for me
    With unit powered off I used my thumb and firmly pressed down on front camera. Powered up unit and started videochat. Instant joy.
    Hope this helps out.
    04-29-14 09:13 AM
  20. anon2119916's Avatar
    Update. It stopped working again. This time I firmly pressed on all top buttons and the front camera lens and it started working.
    04-29-14 01:10 PM
  21. Officer FJ's Avatar
    As I start my bb playbook 16gb pixels shatter as shown in the pic and also the black color is shown in red in movies and apps everywhere. Camera is not my main problem but the red spots.
    Attached Thumbnails Playbook camera not working-img_00000008.png   Playbook camera not working-img_00000007.png   Playbook camera not working-img_00000005.png  
    05-03-14 07:00 AM
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