1. dawnej101's Avatar
    Browser issues on Blackberry Playbook!!! i am hoping someone can please help me, I have tried everything I can think of to solve the following issue. When opening the internet browser window from the stock browser blackberry playbook app, it opens slowly (set to google homepage) but will not go to any links, it starts to, goes about a third of the way across in the status bar and then hangs up. Sometimes it won't even do that. Most of the apps I have on the playbook, for instance Crackberry, will open the main window, but won't do anything if I try to click on a thread. App world works (but upgrading an app is painfully slow), and most other apps I have installed like Kobo books works.

    What I have tried so far with no success: 1. Changing browsers from the installed Google to both Maxthon and Dolphin HD 2. Soft reset of playbook 3. Hard reset of playbook 4. Backup then re-install data 5. Security wipe and re-install 6. Re-install of data from an earlier backup (this actually worked temporarily) 7. Researched forums/help websites 8. Added data plan to Telus account, attempt to connect to browsers via bluetooth connection with my blackberry cell phone, same issues as with home network, slow connection or hangs up. 9. Contacted Blackberry Help, but they were not at all interested in helping me (big disappointment with their lack of customer support).

    Also, from old Crackberry threads (2011) have tried:
    1. made sure playbook allowed websites to access my location
    2."need PB WiFi setting. Go setting, wifi, Select the Network (Saved Network), then select SSID where you using to connect wifi router. Then press pencil to edit SSID. Make sure WPA Personal is select, then Enabled Automatically Obtain IP Address, Enabled IPv6, Enabled Allow inter-access point handover.
    When done then press Save"

    Also tried newer suggestions:
    3.Try going into the browser settings when this happens and turn off java script and/or flash and see if that helps.

    4.Change your router settings, reset router and Playbook so they start from scratch, clear the browser cache, and it'll (probably) sort itself out. Some pages do load slowly, and clearing the cache now and again seems to help clear the tubes.

    It is not my internet service, all my other computers and devices work fine on my home network.

    This is now day four of trying to fix my playbook. PLEASE help me.



    08-11-12 08:44 PM
  2. kwm1337's Avatar
    It is not your internet service? Please elaborate on said comment...

    EDIT: By the way... Depending upon your answer I think I know what the issue is...
    08-11-12 10:15 PM
  3. JasW's Avatar
    Try a security wipe and do not restore from a backup. I had not dissimilar problems and this worked for me. But I don't have much in the way of data to restore -- my phone has all of that -- and it was not a huge deal to lose bookmarks and game levels in return for getting my old PB back.
    08-11-12 11:17 PM
  4. dawnej101's Avatar
    Hi everyone... As a newbie I’m not sure if it’s my place to advise but wanted to let others (especially playbook newbies like me). I got some great advise from another help site, so
    this is what I actually ended up doing after everything else I tried (in my posted question) failed.

    Hope this helps other “newbies” if you have the same problem with BROWSER NOT WORKING/HANGING UP on your playbook.

    Apparently from days of research on the internet tons of people are having the same problem after upgrading from 2.0.1.358 to 2.0.1.668

    I did a backup first before doing the next step of the security wipe, but in the end I couldn’t restore to today’s date as the OS wasn’t compatible. I had to pick a backup I had done in July (before the upgrade to .668). I lost some photos etc but really didn’t seem to have a choice if I wanted my tablet to work again. I also did step 8 first which obviously a lot of people wouldn’t do.

    1. Did a security wipe of playbook (gear icon, security, security wipe)
    *security wipe deletes all data, files and applications*
    this may not have been necessary but did not want to take a chance with having to repeat steps over

    2. Opened desktop manager (DM) on computer (Desktop Manager I used version 7.1.0.32) and connected PB to computer

    4. With PB connected to DM, restarted PB by doing a hard reset (hold down volume up, volume down, and power button at the same time) Do this until DM kicks into gear and you get a new window popup update option. I had to do this twice to get the popup. In this popup window on DM there will be an update button in the middle, click on update. The update said that I would be installing 2.0.1.358 (downgrade from previous version of 2.0.1.668)

    followed all prompts (last one will be a disconnect from DM to complete setup)

    5. TEST OS BEFORE doing a restore. Open browser (this will be the stock browser that comes with the OS just installed), check that it will connect to websites. Check stock apps by opening.

    6. Reconnect PB to DM and restore (this took 1 hr 45 minutes for 7.77 GB on a fairly new computer) restored all application data/settings/media. As I said in my first paragraph, I couldn’t restore to todays’ date, had to pick earlier backup. Because of this I did step 7.


    7. I synced all my media (pictures, videos, music) from my device to my PC. I never want to go through losing my stuff again....

    8. The restore doesn’t put apps back the way they were it seems, or didn’t put them all back at all. After the restore I had to:
    A reinstall some apps, and
    B add my email accounts.

    (I had taken screen shots of all my playbook’s desktops and added them to Evernote prior to doing the security wipe. I had five desktops total and had a system going to find my apps easily. Not sure if everyone else does this or not so disregard if you don’t)
    -reinstall all apps (under app world, my apps, uninstalled)
    - add all email accounts back on playbook
    -rearrange all apps into pages (which is where my Evernote screenshots came in handy)
    08-12-12 05:13 PM
  5. kwm1337's Avatar
    @dawnej101 Welcome to the forums.

    Just as a reference for you and anyone else that would read this, what you just completed was the exact same thing that jasW recommended, except the method of doing it through DM can take a great deal longer for some [not to mention the time to read your essay ].
    08-12-12 06:17 PM
  6. dawnej101's Avatar
    I'm sorry, did I miss something? All Jasw said was "Try a security wipe and do not restore from a backup. I had not dissimilar problems and this worked for me. But I don't have much in the way of data to restore -- my phone has all of that -- and it was not a huge deal to lose bookmarks and game levels in return for getting my old PB back". There were no details, unless he put somewhere else??? Sorry for the "essay" but as a newbie, and there are lots of us from what I can see,, a step by step helps
    08-12-12 07:06 PM
  7. kwm1337's Avatar
    There's more than one way to skin a cat...

    Your way with DM is long, drawn-out, and can for some potentially take several hours to complete.

    JasW's takes just over 4 minutes...

    That's either way will work time is the only difference...
    08-12-12 09:40 PM
  8. FF22's Avatar
    dawnej101:

    I personally think it is an excellent tutorial. And, yes, lots of folks can use more detail.

    Besides, the Debrick method is probably necessary to go back to the earlier but once again official OS.

    (I do hope rim addresses this stuff as the second week of "see no evil, hear no evil, speak no evil" is EVIL!)
    dawnej101 likes this.
    08-12-12 10:47 PM
  9. diegonei's Avatar
    There's more than one way to skin a cat...

    Your way with DM is long, drawn-out, and can for some potentially take several hours to complete.

    JasW's takes just over 4 minutes...

    That's either way will work time is the only difference...
    If one wants to keep the stock pictures and hd video, a debrick is the way to go though...
    kbz1960 likes this.
    08-12-12 10:49 PM
  10. dawnej101's Avatar
    There's more than one way to skin a cat...

    Your way with DM is long, drawn-out, and can for some potentially take several hours to complete.

    JasW's takes just over 4 minutes...

    That's either way will work time is the only difference...
    Could someone please explain exactly what JasW's "way" is, I am totally confused. Someone else said that it would take much longer to do through DM. How else can you restore without using DM? I did a google search and can't find any information on how to do this? Sorry, newbie question I know, but I'm learning fast from you guys (and girls) thank you!!!!
    08-13-12 03:16 PM
  11. stackberry369's Avatar
    My browser closes itself...no other windows be open.
    08-13-12 03:27 PM
  12. pacoman03's Avatar
    Could someone please explain exactly what JasW's "way" is, I am totally confused. Someone else said that it would take much longer to do through DM. How else can you restore without using DM? I did a google search and can't find any information on how to do this? Sorry, newbie question I know, but I'm learning fast from you guys (and girls) thank you!!!!
    JasW suggested a security wipe. To do so, enter "Settings", then "Security", then "Security Wipe". Don't expect the process to take 4 minutes, as one poster said- count on more like an hour or so. Also, you'll lose ALL data and files stored on your PB, so at least copy all files you want to save over to your PC before doing the wipe.
    08-13-12 04:30 PM
  13. dawnej101's Avatar
    Now I am REALLY confused. This is what I put in my thread as step one of how I ended fixing the browser crashing:

    1. Did a security wipe of playbook (gear icon, security, security wipe)
    *security wipe deletes all data, files and applications*
    this may not have been necessary but did not want to take a chance with having to repeat steps over

    that step had nothing to do with the DM and why I wasted my time going through DM. Please explain??
    08-13-12 07:17 PM
  14. cyrus132's Avatar
    good instructions dawnej101. bit long but good.

    I think the assumption is that a security wipe is just as good as doing an OS install.
    I believe when using the DM the process is the same as a bb Phone(someone correct me if im wrong). The os is actually deleted before the new one is added; whereas, when doing a security wipe the os is just overwritted.

    In most cases the security wipe works. I would say it fixes 70-80% of problems.
    For your problems, using the DM was the best way to correct all the issues you were having. the security wipe was extra because the os was removed by the DM. overkill is never bad unless you are really killing people.
    dawnej101 likes this.
    08-14-12 07:49 AM
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