1. gregthesquare's Avatar
    Been searching around to no avail...

    My PB was unable to speak to my at home laptop for months, but I managed to get by using dropbox, ect...

    It's been slow and a little buggy, so I decided I would back it up onto my work computer and do a restore from there, with the hopes of a performance improvement and being able to once again connect to my at home laptop.

    I did a partial backup of my app data and settings then did a factory reset. This was between Thursday evening and today (sunday).

    I have successfully restored my settings, but I get a variety of errors when trying to restore my app data: wrong BBID (I only have one, so this is not the case) or corrupt back-up file (which I don't believe because it got the settings alright).

    I've done this 3 or 4 times now, but when there's a successful start to my app data backup it completely finishes (the bar makes it all the way to the right - 4.26 GB) and then my PB resets and my desktop software says it was unable to restore properly.

    Once the reset finishes, some apps are there while others are missing but still appear as uninstalled in App World. When I reinstall them, I seem to be missing any data associated with them. My GroovyNotes had all of my lesson plans (no I didn't backup using dropbox...sigh) , so I'd really like to be able to find a solution!

    Thanks in advance for any help.
    02-03-13 12:19 PM
  2. robsteve's Avatar
    You may want to do a security wipe, then debrick and then try restoring again. I think if you skip the security wipe before debrick, you can still be left with problems. If I understood it correctly, the debrick just overwrites the existing OS, while the security wipe completely cleans out the OS and you are starting like a fresh PlayBook out of the box, less a couple things the debrick will later restore, such as demo video.
    02-03-13 12:28 PM
  3. LivieS's Avatar
    Hi Greg, sorry to hear about the trouble with your PlayBook. You didn't mention, are you by any chance using AppLoader? Keep in mind apps might not be compatible is the OS on the phone has changed.

    Also, you could try different ways of backing up and restoring. Here's a very comprehensive guide on how to backup and restore. Hope this helps.
    02-07-13 01:49 PM

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