1. jasonw3456's Avatar
    I searched the forum but did not find any issues similar. I apologize if anyone post it before.

    My playbook has been working fine for the last year and then just about a week ago, I noticed that some apps complains about no wifi connection (apps like BB App world, youtube, and BB news), but my wifi connection shows full strength and I can ping it without any problem. I deleted wifi config, and redid the setup to no avail. reboot the pb many times. I also tried to setup wifi manually, and still same issue. Tried with wifi g only and also went to McDonald to try their open wifi, still same issue. The odd thing is that like youtube, it first popup a box complaining about no connection and then in a minute, you can see it load some videos in the background (but popup box never goes away). The weatherEye app complain about no connection and yet it still update all the current weather. So far about half of the apps works and the other half complains about wifi.

    On the android side, it is same thing, some apps works and others complains about wifi. when I click on the setting, under wireless network, it shows wifi error (used to be like "connect to xxxxxx -- my router name). Yet quite a few apps still works fine on the android side.

    Possibly hardware issue with wifi chip? Bluetooth works by the way. If I use bluetooth connection on my bb phone, youtube works, BB news works but app world still complain about no wifi connection.

    Any suggestions ? Thanks for help in advance.
    06-10-13 02:10 PM
  2. Gooseberry Falls's Avatar
    Did you do a "hard reset" or just reboots? The hard reset will still keep all your data/settings:
    Resuscitate Your BlackBerry PlayBook - For Dummies

    A factory reset (aka security wipe) will delete all settings. You should back the PB up before doing that.
    06-10-13 02:48 PM
  3. jasonw3456's Avatar
    thanks for quick reply. I did not know about the hard reset. But I then did it a couple of times, and then delete wifi setting and set it up manually again. Still the same thing.
    06-10-13 03:47 PM
  4. SEAWARRIOR's Avatar
    have you installed any new sideload/ports lately??? i'm guessing that there's a droid app that wants unneccessary access & you didn't give it,,, check your permissions in security menu,,, droid apps are notorious for causing probs like this...
    06-10-13 06:05 PM
  5. FF22's Avatar
    How old is the pb?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    06-10-13 07:08 PM
  6. jasonw3456's Avatar
    This could be the case, but I am not sure. I have not sideload any apps lately, but when I found the problem, I did try to sideload youtube, app world again and it did not make difference. On android side, as some of the apps keep on nagging me for update (and sometimes I will let it update), maybe possibly some of those apps update causing the problem?

    On android side, I checked the permission by going into "manage apps", and looks at each one, all of them seems to have check mark next to their requested permission. Not sure other ways to check it.
    06-10-13 07:33 PM
  7. jasonw3456's Avatar
    My PB is about a year and half old, so probably no warranty on it. A lot of good apps still works even though some of the apps reports errors. so I would like to keep it. In the minimum, it can serve as a book reader plus more apps (my kindle still works like charm through wifi). I noticed when I tether it with my bb phone through bluetooth, a few more apps detect wifi but still not all of them (one of them is still BB app world). I feels like maybe one day I will stumble onto something and find out what cause the errors (that is, if not caused by hardware wifi chip). If I do, I will post here for anyone running into a similar problem in the future.

    thanks



    How old is the pb?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    06-10-13 07:46 PM

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