1. ahhdee's Avatar
    Hey guys

    I have been using my PB for over a year now and recently my screen color turns inverted like a film negative or xray when I swipe it up to wake it up or by hitting the power button. I have put the screen to sleep multiple times by the power button before it looks normal. Now I am having issues of the screen turning on on the first swipe or button push. Anyone else having this issue? I always use the neoprene carry case and I have never dropped or spilled something on it.

    11-16-12 08:53 AM
  2. kbz1960's Avatar
    Some others have had that and there are threads on it. I think most had to call RIM and get a repair or replacement.
    11-16-12 08:58 AM
  3. robert.wason's Avatar
    I had this issue intermittently before. I would have to put it into standby and wake it up to correct it (but eventually it became more frequent and the standby trick didn't fix it anymore). I suggest contacting RIM support. They have been very helpful to me on a few occasions.
    11-16-12 09:44 AM
  4. 00stryder's Avatar
    Here's one of the threads that kbz1960 is talking about, and indeed it is likely a RIM repair issue. Mine's currently at the regional repair center now and I'm awaiting to hear the prognosis. RIM does a decent job of keeping you informed via online status updates, but nothing specific. Whether they're able to fix it or decide to just send me a new one, I'll know in a few business days.


    EDIT: I should add that RIM will first try to troubleshoot the problem with you by reinstalling the OS and what not. From experience (as I attempted this multiple times before calling in), it doesn't seem to be OS-specific so that didn't help. But like I said, RIM is very helpful and I'm confident that the issue will be resolved, one way or another.
    11-16-12 09:47 AM
  5. FF22's Avatar
    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Phone : 0800 914 533 (within 90 days from activation)
    11-16-12 10:16 AM
  6. angkorbeer's Avatar
    I just posted an update on the following thread after receiving my PB back from repairs for this exact issue : http://forums.crackberry.com/blackbe...ay-bug-748579/

    Indeed, don't lose time and call RIM.
    00stryder likes this.
    11-16-12 11:05 AM

Similar Threads

  1. Replies: 12
    Last Post: 11-21-11, 07:37 AM
  2. Screen goes black, very dim and wont turn back on...
    By xhenri in forum BlackBerry Curve 83xx
    Replies: 2
    Last Post: 02-10-10, 01:33 PM
  3. phone wont wake up?
    By Chase.Barnett in forum BlackBerry Storm
    Replies: 5
    Last Post: 01-27-10, 11:42 AM
  4. Bold Turned off and Wont turn back on
    By PineyHillsMusic in forum BlackBerry Bold 9000
    Replies: 3
    Last Post: 09-06-09, 09:29 PM
  5. E-mails wont show up properly.
    By Drewbooty in forum BlackBerry Curve 83xx
    Replies: 3
    Last Post: 03-03-09, 07:32 PM