1. poolrookie78's Avatar
    Hi, I was wondering if anyone knows how to get a refund after an app overcharged me for buying an in-app item?

    I bought 100 hints in the Logo Game but I was charged $2.99 twice! The problem started when the first time I hit purchase and App World told me there was a problem completing the transaction and to try again. So I hit purchase again only to have PayPal tell me 2 payments were sent.

    If it makes a difference, I only received 100 hints and NOT 200.

    Any suggestions would be appreciated!
    07-30-12 05:11 PM
  2. moegumby's Avatar
    Have to email the vendor site. (Program vendor) app world doesn't refund, they are the go between. Open the program and hit your Berry button and select About. Should tell the software maker and email. I have been double charged before so I have been through it.
    poolrookie78 likes this.
    07-30-12 05:27 PM
  3. poolrookie78's Avatar
    I have sent them an email, hopefully they get back to me.
    07-30-12 05:31 PM
  4. Gatmyer's Avatar
    I have had this happen to me but not on app world. I was refunded automatically a few days later. Cant hurt to be pro-active though
    poolrookie78 likes this.
    07-30-12 05:40 PM
  5. FF22's Avatar
    But just in case:

    Send an email to appworldbilling@rim.com
    poolrookie78 likes this.
    07-30-12 07:04 PM
  6. BBPandy's Avatar
    I also had this happen with an App, I emailed the dev & they refused to refund me
    07-30-12 09:24 PM
  7. Gatmyer's Avatar
    I also had this happen with an App, I emailed the dev & they refused to refund me
    Not cool
    07-30-12 10:02 PM
  8. Innovatology's Avatar
    Vendors/developers cannot refund. You need to e-mail appworldbilling@rim.com.
    poolrookie78 likes this.
    07-31-12 12:38 AM
  9. poolrookie78's Avatar
    Thanks all, I had to contact RIM directly for a refund. A few emails later and they are processing it. Thanks again for the info.
    07-31-12 08:38 PM