[kevjus07]

Just got an LTE PB, all went fine during set up, adding my BB ID and updating (but only to .668 NOT .1526)

All is working fine except the BB World icon is App World Icon and when clicked goes to a frozen browser screen.

Tried BB PB support but says my PB not eligible.

Not yet added a microSim and set mobile network to off

When I log in to BB on laptop my account recognizes the PB (guess as I used same ID as my Torch) but when it asks for password the password doesnt work.

Any ideas to get BB World loaded and most recent update (for LTE version - thought it was the same)

Thanks

[jafobabe]

Go to this thread and read it from the first page all the way through, FIRST..... then decide if you want to attempt this..

http://forums.crackberry.com/blackbe...aybook-846376/

[FF22]

You noted that you "just got" - is it new? If so you should be covered by warranty. Unless the carriers are support for those "cell" models. Call them.

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

(UK Support) 0800 096 2805

Playbook French Support
Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
Phone : 0800 914 533 (within 90 days from activation)

BlackBerry Customer Support Center
Austria:0800-297-476
Belgium:800-77-980
RIM (Brasil Support toll free number): 0800-022-3161
Bulgaria: 00800-118-1115
Denmark: 802-50198
France: 800-914-533
Germany: 800-181-6530
Italy: 800-789-272
Luxembourg: 800-2-2187
Netherlands: 800-022-7316
Norway: 00-1-647-426-7058
Poland: 00-800-112-43-59
Portugal: 800-827-760
Russia: 8-800-100-9643
South Africa: 0800988892
Spain: 900-866-969
Sweden: 02-079-4448
Switzerland: 0-800-802-492
United Kingdom: 08000962805

Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

Germany: 0800 1816530 (Gebhrenfrei)

North-America: 1 877 255 2377 (Toll Free)

UK: 0808 100 7466 (Toll Free UK only)

Outside UK: +44 1753 558400

Worldwide: 1 519 888 6181

help@blackberry.com

(BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
0180 3302626)

[miguel89to]

I thought they never made a LTE model??

Posted via CB10

[kevjus07]

Brand new unused but must be a 'shelf' or 'demo' as is not supported when I register it

[kevjus07]

Just tried the .1753 update . . . almost perfect!!
Loaded fine, setup and BBPin OK and now have BBWorld.
Few icons missing that are on my WiFi PB: Twitter/FB/Hotmail not a really big deal.

Main problem resolved!!

[FF22]

Brand new unused but must be a 'shelf' or 'demo' as is not supported when I register it

I don't fully recall the "registration" procedure but it did not work in many cases. So calling one of the support numbers may be the best way to establish a full warranty period. You might have to "button" through some steps.

But it sounds as if you may have gotten things straightened out. Although, I think I've read some folks have run into problems trying to use their Sim cards if you do want the cellular aspect????????????