1. kevjus07's Avatar
    Just got an LTE PB, all went fine during set up, adding my BB ID and updating (but only to .668 NOT .1526)

    All is working fine except the BB World icon is App World Icon and when clicked goes to a frozen browser screen.

    Tried BB PB support but says my PB not eligible.

    Not yet added a microSim and set mobile network to off

    When I log in to BB on laptop my account recognizes the PB (guess as I used same ID as my Torch) but when it asks for password the password doesnt work.

    Any ideas to get BB World loaded and most recent update (for LTE version - thought it was the same)

    09-05-13 10:45 PM
  2. jafobabe's Avatar
    Go to this thread and read it from the first page all the way through, FIRST..... then decide if you want to attempt this..

    09-05-13 11:35 PM
  3. FF22's Avatar
    You noted that you "just got" - is it new? If so you should be covered by warranty. Unless the carriers are support for those "cell" models. Call them.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry® Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebührenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    09-06-13 12:45 AM
  4. miguel89to's Avatar
    I thought they never made a LTE model??

    Posted via CB10
    09-06-13 10:33 AM
  5. kevjus07's Avatar
    Brand new unused but must be a 'shelf' or 'demo' as is not supported when I register it
    09-06-13 04:34 PM
  6. kevjus07's Avatar
    Just tried the .1753 update . . . almost perfect!!
    Loaded fine, setup and BBPin OK and now have BBWorld.
    Few icons missing that are on my WiFi PB: Twitter/FB/Hotmail not a really big deal.

    Main problem resolved!!
    Last edited by kevjus07; 09-06-13 at 07:24 PM.
    09-06-13 05:59 PM
  7. FF22's Avatar
    Brand new unused but must be a 'shelf' or 'demo' as is not supported when I register it
    I don't fully recall the "registration" procedure but it did not work in many cases. So calling one of the support numbers may be the best way to establish a full warranty period. You might have to "button" through some steps.

    But it sounds as if you may have gotten things straightened out. Although, I think I've read some folks have run into problems trying to use their Sim cards if you do want the cellular aspect????????????
    09-06-13 08:41 PM

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