1. dbmalloy's Avatar
    Decide to post to share my RIM customer servcei experience... About 2 weeks ago my Playbook 32 gig lost all touch functions.. everthing else worked but not touchscreen. Could use Playbook with My 9800 remote function. Two weeks ago I contact RIM... Did take a bit of time to find the right department. When I did they had be register my Playbook and gave me 90 complimentary Customer Support Services. Proceed to give me an RMA number and gave them my contact infomation. Told me a box would be sent by FexEx. That was Tuesday two weeks and on Friday that week the box showed up.. Put my playbook in and sent it back same day... Figured it would be back in 3 weels... 9:00 am this morning the courier had my "new" Playbook at my door... What makes it more impressive is that I live in a small town in southern Canada that FedEx does not even have service to... The parcel had to be delivered by a second company.... Know many users have had bad experience with RIM Customer Service.. but felt it important to share when tings go "right"
    DC506, JRAtk027, bb624 and 1 others like this.
    09-10-12 01:19 PM
  2. DC506's Avatar
    That's great to hear! Thanks

    My first RMA experience was also Top Notch!
    09-10-12 02:58 PM
  3. madman0141's Avatar
    Great story glad to hear positive experience with RIM.
    09-10-12 04:44 PM
  4. skyrocket9's Avatar
    Thats pretty good, compared to what some users posted regarding their experience.

    Sent from my BlackBerry 9900 using Tapatalk
    09-10-12 05:02 PM
  5. bb624's Avatar
    Only had a need to contact RIM once when I first got my PB. Helped with my issue and followed up with a phone call to confirm my issue was resolved. That was in April 2011.
    09-10-12 05:15 PM
  6. Broxster's Avatar
    A friend of mine(UK based) had one that fried the battery when charging (it was approx 1 year old).....he phoned RIM, DHL couriers collected the unit.....2 days later a brand new Playbook arrived with DHL.
    09-10-12 05:38 PM
  7. amrovi2014's Avatar
    Very glad to hear a great customer service story. My experiences with RIM customer service has always been above standard. They are supportive and knowledgeable of their products. And always friendly and professional.
    09-10-12 05:49 PM
  8. TOphotog's Avatar
    I've been very happy with RIM's service. Polite, prompt. Couldn't charge with the supplied charger so they shipped out a free rapid charger. Great product (just bought an additional 32GB on sale), great service.
    09-11-12 08:45 AM