1. SeriousBusiness's Avatar
    I've had my Playbook since Christmas, and for the last several months, when I connect my PB to my PC, I get an error message saying it could not connect. It then suggests I check to see if an OS update is available, and usually there is, so I update.

    Every single time, my entire PB resets after the update. All my music, pictures, videos, preferences, bookmarks, etc are gone. It's extremely frustrating.

    It happened to me again tonight, and even after updating the OS, and going through the initial PB setup, it still will not let me connect to my PC.

    When I first got my PB, I had no issues connecting to my PC regularly and transferring files as necessary. Not sure what's gone wrong since.

    I guess the point of this message was half to see if anyone else has experienced this. The other half is just to vent.

    When I first got my PB I told everyone I knew how great it was. But now this, along with its inability to stay connected to any WiFi connection for more than a few minutes at a time, I've become really disappointed with it. I cannot recommend this to anyone anymore.
    07-17-12 01:55 AM
  2. FF22's Avatar
    Have you deleted any of the standard apps? The pb will attempt to reinstall some of the basic apps.

    What version of Desktop manager are you using?

    While supposedly Tech Support is limited to 90 days, rim has generally not enforced this time limit from some postings here. Also, there is a ONE YEAR warranty and you may have a defective pb.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    07-17-12 08:04 AM
  3. Chaddface's Avatar
    First, stop clicking update. It seems your going through the debrick process over and over. Your PB is TURNED ON when connecting correct? If you plug in the PB when OFF it will give that message.
    If there is an OS update available you should get a notification. You can also check for updates through the settings menu.

    I don't know how to fix your connection problems because I have been relatively trouble free with back up and restores.

    If your just transfering files, you may find it easier to use drag and drop with the USB cable or WIFI file sharing. I only use desktop manager for backups.
    07-17-12 09:06 AM
  4. SeriousBusiness's Avatar
    Have you deleted any of the standard apps? The pb will attempt to reinstall some of the basic apps.

    What version of Desktop manager are you using?

    While supposedly Tech Support is limited to 90 days, rim has generally not enforced this time limit from some postings here. Also, there is a ONE YEAR warranty and you may have a defective pb.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    Thanks for this info! I'll give them a call and see what they can do for.

    First, stop clicking update. It seems your going through the debrick process over and over. Your PB is TURNED ON when connecting correct? If you plug in the PB when OFF it will give that message.
    If there is an OS update available you should get a notification. You can also check for updates through the settings menu.

    I don't know how to fix your connection problems because I have been relatively trouble free with back up and restores.

    If your just transfering files, you may find it easier to use drag and drop with the USB cable or WIFI file sharing. I only use desktop manager for backups.
    Yeah, my unit is always powered on when I try to connect. I'll go back to WiFi sharing.

    My drag and drop doesn't work either as the PB won't show up under My Computer unfortunately.
    07-17-12 01:35 PM
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