1. ditto1958's Avatar
    My Playbook is a year and a half old. It has been used quite a bit. Battery is still strong despite at least one, and sometimes two charges and discharges a day.

    I am concerned about my display, though. About a month ago, I noticed that the display occasionally turned into a "color negative."

    Now it dims sometimes without me doing anything.
    05-07-13 08:41 AM
  2. FF22's Avatar
    That does sound like a hardware problem and not software. But just in case, have you installed any new apps around the time this occurred?

    I guess you could still try calling them on the off chance that they reinstate the warranty

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    05-07-13 09:30 AM
  3. ditto1958's Avatar
    Called RIM. They agreed to fix it. FedEx picked it up today. Should have it back in about a week. Well, lets see how this goes.
    blackcaneaddict likes this.
    05-11-13 12:18 AM
  4. FF22's Avatar
    Called RIM. They agreed to fix it. FedEx picked it up today. Should have it back in about a week. Well, lets see how this goes.
    That sounds terrific. I am reluctant to ask - did they mention a charge or does it sound as if they might fix it under warranty? Best of luck.
    05-11-13 08:50 AM
  5. ditto1958's Avatar
    That sounds terrific. I am reluctant to ask - did they mention a charge or does it sound as if they might fix it under warranty? Best of luck.
    They said it would be no charge.
    FF22 likes this.
    05-11-13 05:06 PM
  6. kbz1960's Avatar
    They said it would be no charge.
    That is awesomesauce on a year and half old device. Props to BBRY for that
    05-11-13 05:13 PM
  7. ditto1958's Avatar
    FedEx came this morning and dropped off a brand new Playbook at my front door. I am restoring my settings from the old PB to the new one now.

    To say I am impressed with RIM is an understatement. My Playbook was a year and a half old. The entire process took a week. No charge.

    The RIM tech support person, Cheryl, answered my support call promptly (I think I was on hold for a minute at most), handled my problem quickly and professionally, and I am a happy camper.

    This may be emotion speaking, and not logic or reason, but it makes me very inclined to trade my iPhone in on a new Z10.
    05-16-13 10:21 AM
  8. Chaddface's Avatar
    This may be emotion speaking, and not logic or reason, but it makes me very inclined to trade my iPhone in on a new Z10.
    Support was great for most where the PlayBook was concerned. I think my turn around was 4 business days. For the phone you would probably at the mercy of the carrier.
    05-16-13 11:28 AM
  9. FF22's Avatar
    That is terrific service. Glad you are back in business.
    05-16-13 12:27 PM
  10. blackcaneaddict's Avatar
    Great post op. I'm currently having the same exact problems with my Playbook as well. Comes and goes most times but oddly enough I've found if you bend the Playbook in from the two corners it seems to fix the flickering for a little while. Always comes back though.

    Anyway its nice to hear that Blackberry was able to fix your Playbook with a great turn around time. Hopefully everything will go as well as your return did out whenever I decide to call them up about my Playbook.
    pcguy514 likes this.
    05-16-13 12:35 PM
  11. ditto1958's Avatar
    Great post op. I'm currently having the same exact problems with my Playbook as well. Comes and goes most times but oddly enough I've found if you bend the Playbook in from the two corners it seems to fix the flickering for a little while. Always comes back though.

    Anyway its nice to hear that Blackberry was able to fix your Playbook with a great turn around time. Hopefully everything will go as well as your return did out whenever I decide to call them up about my Playbook.
    That's exactly what was going on. The circuit board runs vertically up the middle of the playbook, with batteries on either side of it. If I pushed on the back of it in the middle, I could get the display back. Sometimes that worked for awhile, but sometimes not. The problem got progressively worse over time.

    Oh, again, they did not fix it. They sent a new one.
    pcguy514 likes this.
    05-17-13 08:32 PM
  12. pcguy514's Avatar
    I have had that issue for months now, didnt think anyone else would have this issue. I think i will try support, only reason i didn't yet contact them was because I had it replaced by them for charger port issue about a year ago (way out of warranty).
    My quick fix has always been to put the PB to sleep (screen off) then swipe (turn on the display)
    05-18-13 03:04 AM

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