1. Bobbruno's Avatar
    My Playbook has been turning off intermittently and today it died. the battery seemed to charge as normal but maybe it has died for good. Are new batteries available and who sells them? Could this be another problem?
    04-27-13 12:40 PM
  2. MaxxJag's Avatar
    Batteries are not user replaceable. Best find a place to get it fixed. To see what I mean check out http://www.ifixit.com/Teardown/Black...eardown/5265/1

    Posted via CB10
    04-27-13 12:46 PM
  3. FF22's Avatar
    My Playbook has been turning off intermittently and today it died. the battery seemed to charge as normal but maybe it has died for good. Are new batteries available and who sells them? Could this be another problem?
    It sounds more like a loose connection. I thought there was a thread in the last day or two on somebody replacing the batteries. From the sounds of it, it is not too hard.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    04-27-13 01:16 PM
  4. jpash549's Avatar
    Replacing the Playbook battery is not casually done. You can refer to iFixit for more info and teardown info.

    http://www.ifixit.com/Guide/search/blackberry.playbook

    See that this is a repeat of a post above. Since this is a battery problem here is the URL for the BB knowledge base article.

    http://btsc.webapps.blackberry.com/b...ListHelperImpl






    [
    04-27-13 05:18 PM
  5. Bobbruno's Avatar
    I live in Kitchener-Waterloo, Blackberry country, where would I get a battery? Is it possible to buy a battery?
    How much should a battery cost?
    Thanks,
    Bob
    04-27-13 08:29 PM
  6. jpash549's Avatar
    There are two batteries. Haven't dealt with these people but here is an example. The kit should contain two batteries which would total 5400 ampere hour. Another source was suggested in another post. iFixit would undoubtedly be able to refer you to other sources.


    http://www.newpower99.com/RIM_Blackb...20playbook.htm
    04-27-13 10:24 PM
  7. toronto9696's Avatar
    My Playbook has been turning off intermittently and today it died. the battery seemed to charge as normal but maybe it has died for good. Are new batteries available and who sells them? Could this be another problem?
    in my opinion, when the battery went to 0 % and you didn't charge right away. your playbook's death completely.
    04-27-13 10:37 PM
  8. Bobbruno's Avatar
    Sorry toronto9696 you are wrong.

    I read this from Blackberry Boffin in another place,

    Then try a Hard Reset; Hold Power + Volume Up + Volume Down buttons for a few secs (all at once) then give it a few secs to respond.
    This worked fine and the battery was charged up 76%.
    Thanks.
    Bob.
    04-27-13 10:54 PM

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