1. hungpb's Avatar
    Hi all,
    Please help me, last time, my playbook can connect internet by SIM card, now cannot.
    I try to set APN but cannot save settings
    My playbook can not save APN settings-img_00000021.png
    And after saved
    My playbook can not save APN settings-img_00000022.png

    Plz help me (
    10-23-13 09:38 AM
  2. hungpb's Avatar
    Please help meeeeeee
    10-23-13 10:13 AM
  3. Banco's Avatar
    Most of us reading this will have wifi only PBs - that's why you will see it being read but not answered. Patience - someone will be along to offer advice
    hungpb likes this.
    10-23-13 10:41 AM
  4. hungpb's Avatar
    Thanks so much!
    10-23-13 11:13 AM
  5. hungpb's Avatar
    Anyone please help me!!!
    10-24-13 05:24 AM
  6. Gooseberry Falls's Avatar
    Anyone please help me!!!
    Don't have an LTE PB either but searched around abit for your problem. It seems to happen alot with Z10 that is supposedly unlocked. May or may not be same with PB. Apparently, the carrier can have control of the APN entry and can block any changes. Have you consulted with your carrier? It doesn't seem to happen all the time so some carriers may be different. You mentioned that some people have connected in your country. Are they using the same carrier/SIM? You might need to switch to a different carrier.
    APN setting on the BB z10 - BlackBerry Support Community Forums
    Banco likes this.
    10-24-13 11:48 AM
  7. hungpb's Avatar
    Thank Mr Falls ^^
    Some guys in my country can connect internet with SIM card (same carrier).
    I try to use another carrier but same issue, cannot save APN settings.
    I think the carrier already lock my playbook. (maybe)
    Do you think so? or wrong setting?
    Thanks for your help!
    10-25-13 08:33 AM
  8. Gooseberry Falls's Avatar
    Sorry, I really have no clue. I suppose you have already done the hardware reboot (like a battery pull);
    How To Perform a Hard Reset on the BlackBerry PlayBook - BerryReview

    Could you have been sold a locked device?

    I'd try to get ahold of some BBRY support and ask them. These are BBRY support numbers (per F2):
    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)

    I didn't see any numbers for Asia/Vietnam but there appears to be a BBRY store there:
    RIM opens a BlackBerry Lifestyle Store in Vietnam and also launches the Porsche Design P'9981 | CrackBerry.com
    hungpb likes this.
    10-25-13 09:16 AM
  9. hungpb's Avatar
    Hi, "How To Perform a Hard Reset on the BlackBerry PlayBook", I try so many times
    "Could you have been sold a locked device?" I bought from ebay, this playbook already unlocked (But in Vietnam cannot use)
    Last time, my playbook OS is 2.0 and cannot use 3G in Vietnam. Then I upgrade to 2.1 -> setting APN -> and can connect to internet
    A few day, i cannot connect internet by sim card (wifi normal). i dont inderstand zzzz
    10-25-13 09:50 AM
  10. Gooseberry Falls's Avatar
    Thank Mr Falls ^^
    Some guys in my country can connect internet with SIM card (same carrier).
    I try to use another carrier but same issue, cannot save APN settings.
    I think the carrier already lock my playbook. (maybe)
    Do you think so? or wrong setting?
    Thanks for your help!
    Do you know any of these guys personally or just from a forum? It would be interesting to rule out hardware by seeing if their SIM card worked in your PB. It is strange that you got it to work and then it quit working. I'd try to message them somehow to see if they can help you out. They would be your best resource. Good Luck.
    10-25-13 10:56 AM
  11. hungpb's Avatar
    Hi Guy,
    I don't know their account on forum crackberry
    I only know their playbook con use SIM card Vietnam (
    Thanks for your help. Thanks!~
    10-26-13 02:44 AM

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