1. playbookster's Avatar
    I cant use a wall charger or plug it into my pc.. I bought my PB in January or Feb but i can't find the receipt. is RIM going to charge for a repair?
    10-21-12 01:34 PM
  2. Tha.Housewife's Avatar
    yeah seems a few of us who updated are haveing issues with the usb port... hope they fix it with the next update pr something.
    10-21-12 01:42 PM
  3. playbookster's Avatar
    it started screwing up before 2.1 and now just doesnt work at all. Its definitely a hardware problem, not software.
    10-21-12 01:46 PM
  4. Tha.Housewife's Avatar
    it started screwing up before 2.1 and now just doesnt work at all. Its definitely a hardware problem, not software.
    yeah but the software has to allow the hardware to work,...sorry its hard to explain. lol
    10-21-12 01:58 PM
  5. Tha.Housewife's Avatar
    its not charging with wall charger? oh well then I dunno..may be the hardware then..:/ I'm sure RIM will replace it if u just call them.
    10-21-12 02:00 PM
  6. Chrysalis1156's Avatar
    RIM should have a record of when you activated it. You're well within the one year warranty period so definitely give them a call.
    10-21-12 02:16 PM
  7. scuebydue's Avatar
    Yes. Mine stopped. No charge no backup. I called RIM support on Wednesday. They sent a box on Thursday. I mailed it back by FedEx on Friday. Tuesday I had a brand new Playbook. They call it a like device swap. Since then, I stick to the desk and rapid charger. Save the micro usb for syncing/back ups.
    10-21-12 03:34 PM
  8. playbookster's Avatar
    Anyone got the right number to call? the blackberry site is trying to make me register for "90 day complimentary support" whatever that is.
    10-21-12 03:42 PM
  9. scuebydue's Avatar
    You have to do the 90 info first. Either before calling or while on the phone with them. Number is 877-644-8410. Thry get pissy if you haven't done it prior.
    10-21-12 03:53 PM
  10. JR A's Avatar
    Any chance they'll repair/replace a PB that is more than a year old?
    10-21-12 03:56 PM
  11. scuebydue's Avatar
    I got mine the day it came out. And they replaced it this past august. So it was at a year and a half almost.
    10-21-12 04:03 PM
  12. playbookster's Avatar
    You have to do the 90 info first. Either before calling or while on the phone with them. Number is 877-644-8410. Thry get pissy if you haven't done it prior.
    i did and it says i do not qualify or some crap
    10-21-12 04:15 PM
  13. scuebydue's Avatar
    I didn't either, but they replaced the while device anyways.
    10-21-12 04:21 PM
  14. playbookster's Avatar
    ok ill give them a call. Thanks
    10-21-12 04:22 PM
  15. FF22's Avatar
    Look in the port - the connector should be level and more or less centered. If bent down/up, you might GENTLY try flexing it back into position.

    Otherwise call and see what's what. Physical damage might not be covered.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    http://fr.blackberry.com/playbook-ta...ok-support.jsp
    Phone : 0800 914 533 (within 90 days from activation)
    10-21-12 07:35 PM
  16. NFLPLAYBOOK's Avatar
    Or buy a rapid charger (not the dock) and sink your files using wifi. At least your PlayBook will charge faster.
    10-22-12 12:26 AM

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