Ended up sending it back, got a brand new one!!
Well I ended up calling them, was on the phone for just about 15 minutes. The guy on the other end was really nice and polite, asked me a few question, and ended up saying that they would send me an empty box by fedex, and that I would return the PB this way. By taking a look at it, they could determine if the problem was still under warranty or not.
I received the box on the wednesday, and shipped the Playbook on the Thursday at around 3:30pm. I am in Ottawa, so to get where their repair facility is in Texas only took less than 9 hours since I got the delivery notice at around that time on Friday.
The next Tuesday, I had a box waiting for me at the post office, and it contained a brand new PB. It took them around 1 business day to take care of everything, excluding transit time, which was quick anyhow.
I must say I am impressed with their support, and for the the bad press they are getting, I thought I would share this with you. I took it a step further in recording a little review which I posted on youtube: Rim Playbook client support review - YouTube for those that may have an interest, and yes, I have a parrot at home, which would not let me do the review properly quietly.
Cheers,
JF