1. Fire In The Bones's Avatar
    Disaster has struck! Using BlackBerry Link, I updated the OS on my PB 4G/LTE from 1523 to 1756. Cellular cabability works fine but several apps are absent including Video Chat. They are not present in the "Uninstalled" section of BB World. Updating a second time with BB Link didn't help and BB Desktop Manager no longer recognizes the tablet. My cellular provider is Bell. I use Video Chat almost everyday. Can anyone help?!?

    Thanks!
    Reg
    12-29-13 11:19 AM
  2. FF22's Avatar
    The PB has a one year warranty to the original purchaser (longer in some jurisdictions). It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Téléphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    12-29-13 11:58 PM

Similar Threads

  1. H.323 SIP video conferencing client
    By logicom in forum BlackBerry Z30
    Replies: 4
    Last Post: 03-23-14, 05:49 AM
  2. PlayBook + Smartphone App Separation
    By jtv1 in forum BlackBerry Z10
    Replies: 7
    Last Post: 12-31-13, 07:59 PM
  3. Miracast and wifi direct
    By Captain_L in forum BlackBerry Z10
    Replies: 30
    Last Post: 12-31-13, 01:13 AM
  4. NFC problem and solution
    By rangus in forum BlackBerry Z10
    Replies: 1
    Last Post: 12-29-13, 01:03 PM
  5. BlackBerry 10 Forum App Creation
    By BriniaSona in forum General BlackBerry Discussion
    Replies: 1
    Last Post: 12-29-13, 11:22 AM
LINK TO POST COPIED TO CLIPBOARD