1. Mickrick's Avatar
    And its a new one! All because of one "hot" pixel.

    Thanks RIM!
    01-29-13 11:37 AM
  2. 00stryder's Avatar
    Had a similar experience with my Playbook that wouldn't turn on after a previous EMAIL event. Got a *new* tablet in the mail and a new registration.
    01-29-13 12:15 PM
  3. poolman5's Avatar
    I had the camera fail on one of mine. (Error 4096 or something) I saw in forums to call their customer support and was very pleased with the service. They sent me a FedEx box and shortly after I sent it off, a new one arrived. That was excellent except that the camera on the new had a visibly 'foggy' or not-clear lens so the photos were poor. Called them again and, long story slightly shorter: I have another new unit and all seems fine. I was very impressed with their service and support. I didn't think they'd cover the first problem because the unit was over a year old but they did. (Note: I hadn't registered my Playbook for 90 day initial support so that may be why it was covered. We registered it and now it's covered for 90 days going forward.) Nice to see given how we want to have faith that RIM will keep customers happy going forward!
    01-29-13 12:26 PM
  4. Mickrick's Avatar
    That was excellent except that the camera on the new had a visibly 'foggy' or not-clear lens so the photos were poor.
    You did remove the blue plastic over the lens, didn't you? lol
    01-29-13 12:34 PM
  5. masterscarhead1's Avatar
    Yah. They have the best customer service. Mind you, Quanta is covering most of the problems because they had bad QC when they manufactured them.
    01-29-13 02:29 PM
  6. Mickrick's Avatar
    Anyone know what the grey stuff is called they use in the boxes?
    01-30-13 08:36 AM
  7. wafa510's Avatar
    And its a new one! All because of one "hot" pixel.

    Thanks RIM!
    I remember when you posted about this, so glad it worked out!!
    01-30-13 09:06 AM
  8. eyhab27's Avatar
    anyone know the customer service number to call? i think there is something wrong with my auxillary jack b/c my speakers arents working. I cant find the number for the life of me!
    02-04-13 09:55 PM
  9. eyhab27's Avatar
    nevermind, found it!

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com
    (UK Support) 0800 096 2805

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805
    02-04-13 09:57 PM

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