1. stvn66's Avatar
    Hi,
    I live in the UK and having just updated the OS to 2.1.0.1032 my email has stopped working, it was fine before

    I have tried different pop & imap settings but nothing is working. I have been trying for hours and all I get is the same error message "An unexpected problem occured......Some features may not be working correctly".
    I have been given the codes from the mail.com help-desk but it is still not working, it must be a setting on the playbook somewhere!!!
    10-07-12 04:01 PM
  2. adougl26's Avatar
    Sorry, can't help you fix it, but I have the exact same problem
    10-07-12 05:27 PM
  3. stvn66's Avatar
    If you manage to figure this out, please let me know and I will do the same for you.
    Good luck.
    10-08-12 08:29 AM
  4. adougl26's Avatar
    i just moved to mail.com will just get another new email address if i cant get it to work
    10-08-12 03:43 PM
  5. alan510's Avatar
    Suggest you send a tweet to @blackberryhelp. Given this is a new upgrade perhaps they can help you out. I've used it before and got the answer I needed.
    10-08-12 08:06 PM
  6. stvn66's Avatar
    I have got it working, although the security option is disabled in the first section!
    Here is what you need to do:-

    User name - your full email address
    Server Address - pop.mail.com
    Port - 110
    Use SSL - OFF

    SMTP Server Address - smtp.mail.com
    SMTP Port - 25
    SMTP Encryption - Start TLS

    Good luck.
    adougl26 likes this.
    10-10-12 10:06 AM
  7. adougl26's Avatar
    still not working for me
    it says "the server for (Mail - myaddress@mail.com is either offline or your settings are incorrect.
    10-19-12 04:12 PM
  8. adougl26's Avatar
    I think the problem is that I don't have the options that you have listed
    Think I will get myself a new email address
    10-30-12 01:33 PM
  9. stvn66's Avatar
    This has happened again with another Playbook update (1st November 2012) and this new work around has worked fine

    Go to your .mail account and DELETE all your Spam / Drafts / Sent / Trash emails.

    Delete your .mail account from your Playbook and then add it again as a normal email account to your Playbook.

    Bottom line is that the Playbook tries to access exsiting emails in your account and this causes the errors, you must therefore clear your .mail account so the Playbook can start from fresh.

    Good luck
    11-03-12 12:30 PM

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