Help! Win7 won't recognize Playbook
My Playbook has worked fine for 6 months, but when I plugged it in today to my desktop to transfer some new books to it, the RIM desktop software won't recognize the Playbook, or let me into any of the files. Win7 recognizes it in the lower right when it is plugged in, but the Playbook gives me a warning now saying it can't charge from this plug in, yet windows sees it and its visible in the device manager. However there is no Playbook drive visible with the other computer drives now, and like I said, the desktop software. The connected to computer screen comes up on the Playbook, and the desktop software autolaunches, but when I click on files or music or any tab on the Playbook desktop stuff on windows, it gives me a "A problem occured while trying to connect your device" in that little screen now, where as folders would open up showing what files were on the playbook in that spot before.
I called into tech support, and after an hour long ordeal with some french guy that could barely speak english trying to register me for "complimentary tech support", whatever the hat is, he had me switch a setting in the USB Root hub in windows to not let it power down, told me that would fix it and promptly said goodbye and hung up on me. Of course, after rebooting the problem is still here.
Anyone have any idea what this would be? I've read that it could be the USB cable is bad, but how can that be when it still detects it in windows, and I can use the "backup data" function in the blackberry windows software, and it'll start backing up my playbook to desktop folders, yet the software won't see any folders vice versa from the playbook to my desktop? I updated to the new 2.1.1088 or whatever new software, and downloaded the latest desktop software as well.
HELLP!!!!@!@!@
Re: Help! Win7 won't recognize Playbook
Uninstall the drivers from your pc. Reboot pc. Connect PlayBook and let it install the drivers again. #BoomDone
Re: Help! Win7 won't recognize Playbook
I may not remember correctly, but I think some folks have had some luck connecting if they turn off wifi. Why - NO IDEA.
Yep, turning off WiFi solved my USB connection issues.