1. Ipadhater2012's Avatar
    See....my Playbook has been accepted in Lavergne, TN...
    The RIM small print with the return box said....check status of RMA by accessing this link:
    https://consumersupport.webapps.blac....jsp?locale=en

    This link does not work.
    Anyone know how else to check status online...short of just calling....
    Blackberry's website is so fragmanted.
    10-03-12 02:49 PM
  2. robsteve's Avatar
    See....my Playbook has been accepted in Lavergne, TN...
    The RIM small print with the return box said....check status of RMA by accessing this link:
    https://consumersupport.webapps.blac....jsp?locale=en

    This link does not work.
    Anyone know how else to check status online...short of just calling....
    Blackberry's website is so fragmanted.
    You could try emailing your support representative.

    My experience was the link you provided would not work if they replaced your PlayBook, as your old serial number will not work to track it.
    10-03-12 02:53 PM
  3. tofnow's Avatar
    See....my Playbook has been accepted in Lavergne, TN...
    The RIM small print with the return box said....check status of RMA by accessing this link:
    https://consumersupport.webapps.blac....jsp?locale=en

    This link does not work.
    Anyone know how else to check status online...short of just calling....
    Blackberry's website is so fragmanted.
    I just clicked on the link in your quote above and it opened with dialog box to enter the serial number, presumably to identify actions being taken or to be taken. Maybe a setting in your browser (I'm on IE9) is holding you up or it could be the site was down temporarily...
    10-03-12 05:06 PM
  4. DC506's Avatar
    Yup....your link works fine.
    10-03-12 05:23 PM
  5. FF22's Avatar
    When mine went in, I, too, could not get the link to work. And each time I called, they "fixed" it so it worked at that very moment and not again the next time. Over and over. I finally just waited till it came back!
    10-03-12 07:57 PM
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