Help with PlayBook after wipe

Hi I've bought a used playbook and had to do a full wipe because of the bbid now I haven't got a clue what to do!! Can anyone help please xx

after you do a wipe it will guide you through setting up the device for your new BBID.

just follow the prompts

Thanks I've set that up but when I try to download update it always fails any ideas?? Xx

Originally Posted by sarahkxxx

Thanks I've set that up but when I try to download update it always fails any ideas?? Xx

Is your WiFi connection set up correctly?

Yes it starts to update upto about 5% then stops xx

well you can skip the update and see it it will set up the OS and you can update later from the main menu or you could try a different wifi connectiln or you could hook the playbook to a pc with the usb cable and update from BB Desktop Manager software running on the pc

You can always install the leaked OS version.

Posted via CB10

Originally Posted by sarahkxxx

Thanks I've set that up but when I try to download update it always fails any ideas?? Xx

What error message do you get when the upgrade fails?

Originally Posted by sarahkxxx

Yes it starts to update upto about 5% then stops xx

reinstalling the os takes a while,,, give it time to do its' thing...

Thank you for all your advice have taken it bk to the shop I bought it from for them to deal with!! Xx