1. toronto9696's Avatar
    Hello guys. after i wipe my pb, this happened. it still have normal loaing screen
    [img] http://i1000.photobucket.com/albums/...30615-0932.jpg[/img]
    06-14-13 10:26 PM
  2. 00stryder's Avatar
    Your image didn't attach to your post successfully... can you describe the issue?

    Posted via CB10 on my Z10 & loving it!
    06-14-13 10:53 PM
  3. toronto9696's Avatar
    Your image didn't attach to your post successfully... can you describe the issue?

    Posted via CB10 on my Z10 & loving it!
    sr my bad [Help] After wipe my pb. This happened :(-img00047-20130615-0932.jpg
    06-14-13 10:57 PM
  4. 00stryder's Avatar
    Oh boy, looks like you might have an issue with your screen, but I can't be sure. You mentioned that you wiped your device, did you have any trouble with the reinstallation?

    Posted via CB10 on my Z10 & loving it!
    toronto9696 likes this.
    06-14-13 11:06 PM
  5. FF22's Avatar
    Why did you wipe it in the first place? Was something wrong?

    I would try loading the OS again.

    Oh, how about hooking it up to a tv and seeing if there's a clearer image over hdmi?

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile

    -------------

    How old is the pb? Warranty?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    00stryder and toronto9696 like this.
    06-14-13 11:30 PM
  6. 00stryder's Avatar
    Why did you wipe it in the first place? Was something wrong?

    I would try loading the OS again.

    Oh, how about hooking it up to a tv and seeing if there's a clearer image over hdmi?

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile

    -------------

    How old is the pb? Warranty?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    Yeah... What F2 said, lol. I'm sure the solution you're looking for is in that response somewhere.

    Posted via CB10 on my Z10 & loving it!
    06-14-13 11:40 PM
  7. yanglee18's Avatar
    sr my bad Click image for larger version. 

Name:	IMG00047-20130615-0932.jpg 
Views:	236 
Size:	34.1 KB 
ID:	172304
    there is a graphics issue as powerVR SGX 450 is the graphics adapter to handle all display issue....seems in this case most probably software issue, try to reinstall the os or else its due to excess of heat working in your playbook.
    toronto9696 likes this.
    06-14-13 11:43 PM
  8. toronto9696's Avatar
    Why did you wipe it in the first place? Was something wrong?

    I would try loading the OS again.

    Oh, how about hooking it up to a tv and seeing if there's a clearer image over hdmi?

    Try the Debrick method....

    Perform a backup of your pb if you can using Desktop Manager or, at least, manually coping any unique data, photos, voice recordings, documents, etc.

    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile

    -------------

    How old is the pb? Warranty?

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    it's work. thanks alot guys
    06-15-13 01:30 AM
  9. toronto9696's Avatar
    there is a graphics issue as powerVR SGX 450 is the graphics adapter to handle all display issue....seems in this case most probably software issue, try to reinstall the os or else its due to excess of heat working in your playbook.
    nope, my os having some problem
    06-15-13 01:31 AM
  10. toronto9696's Avatar
    Oh boy, looks like you might have an issue with your screen, but I can't be sure. You mentioned that you wiped your device, did you have any trouble with the reinstallation?

    Posted via CB10 on my Z10 & loving it!
    thanks anyway
    06-15-13 01:32 AM
  11. FF22's Avatar
    What process worked? It might help someone else. Thanks in advance
    06-15-13 08:03 AM
  12. toronto9696's Avatar
    What process worked? It might help someone else. Thanks in advance
    1) Turn your playbook OFF by holding down the power button
    2) Let your playbook sit for about 10 minutes as earlier suggested.
    3) After letting the PB sit (and still powered off) open up the Blackberry Desktop Software (the latest version)
    4) Once the Blackberry Desktop Software is opened, use the USB Cable and hook the PB to the PC.. THEN power on the Playbook
    5) A screen will show on your computer showing that the device cannot be found
    6) Click on Update. It will take awhile
    Here,it actually works! my baby backs to life XD
    00stryder likes this.
    06-15-13 08:59 AM
  13. ForceModified's Avatar
    I had the same issue the other day and Blackberry Desktop Manager wouldn't allow me to downgrade kept erroring out. I had to download CFP and the current OS 2.1 image. CFP is sort of weird since its dos based, but it allowed me to wipe the entire playbook, and then I just told it to load the 2.1 image back on and it worked, took about half an hour all together.
    06-15-13 11:21 AM

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