1. Celron's Avatar

    I have a playbook since july (i live in germany, it took them quite a while to sell it over here.) and always had this clicking noise while playing songs.

    i can't hear it when using the devices speakers but when i plug in my stereo, some pa at work or my headphones, i can hear that clicking noise which is driving me mad.

    it is not the typing sound, it is not the browser - it just mixes clicking noises into the music.

    anybody else know what i'm talking about? anybody know why this is or how i can try to fix this?

    please don't just tell me to return it. i know i have that option.

    greetings from munich
    10-14-11 05:53 AM
  2. timmsy's Avatar
    i have this sometimes on the device when trying to record very high levels of noise and then play it back (night club, recording the subs in my car) but i put this to it not being able to record sound and that frequency or volume.

    your issue sounds more frequent so i dont know if it is the same...but if it was me i would guess that if it only makes the crackling sound through Audio Cable and not through your playbook speakers then it is a crap cable then as its only having issues through cable transfer of audio

    try another cable and see if it causes the same crackling!
    10-14-11 06:07 AM
  3. Superfly_FR's Avatar
    Also check on what entry you plugged your PB in your amplification system.
    Do not use entry as CD/DVD, better use AUX.
    Cable, of course is mostly guilty for that : try to plug a headphone and check if issue is the same. If not, the problem is from you cable to tour amp.
    10-14-11 06:19 AM
  4. Celron's Avatar
    sadly the cable and the amps/speakers are not the problem.
    i am a event technician and these things were the first i checked.

    i really think it is a software/hardware problem.
    do you guys think this can be resolved with a simple security wipe?

    thanks for replying btw. i seem to be the only one to have that problem so it's nice to have someone to share that with ;-)
    10-14-11 06:47 AM
  5. timmsy's Avatar
    if you are so happy give us thanks for our amazing posts then haha!

    i dont know what to say then as if the issue does not replicate on the speakers but it does on the cable then the manufacturers will just blame the cable as its the only modified factor in the scenario

    did you try the head phones idea and see if it still did the same?

    security wipe only wipes all content and settings, will not refresh the operating system, you need to downgrade the OS back to a previous version and then update it again if you want to actually refresh all the device software fella

    i think you can actually do this through the Desktop Software? (Confirm?)
    10-14-11 06:55 AM
  6. kbz1960's Avatar
    If you want to wipe and reload look for debrick but backup things you want to save first.
    10-14-11 07:42 AM
  7. Innovatology's Avatar

    It may be a buffer underrun problem, which means the PlayBook can't keep up with the music stream. Check what bitrate your music is encoded at. Experiment with a different (lower/fixed/variable) bitrate.

    You could also experiment with the "Application Behaviour" in "Settings" > "General". Changing this to "Paused" or "Default" will probably give the foreground app (your music player) the highest priority.

    Any difference with/without charger plugged in?

    It could also be an electrical, connector or interference problem, in which case repair is your only option.
    10-14-11 10:22 AM
  8. Celron's Avatar

    i tried the headphones - still the same.

    these are good ideas. i'll try and report ;-)

    10-15-11 12:26 PM
  9. Celron's Avatar
    best news :-D

    i reduced the bitrate and that took care of the issue

    thanks for your help guys!
    10-16-11 06:13 AM
  10. franlitte's Avatar
    Hello! I'm having the same problems now with my PB...I purchased it last year December and now it suddenly doesnt sound nice and a crackling sound coming out whenever I play my videos, music, even the keyboard has that same sound. Can you share how to reduce the bitrate? please? thank you!
    04-24-13 10:19 PM
  11. FF22's Avatar
    The bitrate would only apply to audio and maybe video. It should not affect the keyboard sounds.

    If your pb is less than a year old you might consider warranty

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181


    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    04-24-13 10:45 PM
  12. LeKeiser's Avatar
    Hello all,
    Starting to have the same problem on some videos, which were running fine before. I haven't changed anything, and those cracking sounds started just like that, and only on a few videos... I haven't installed anything, changed the configuration in any way, nothing...
    04-26-13 10:29 AM
  13. FF22's Avatar
    Hello all,
    Starting to have the same problem on some videos, which were running fine before. I haven't changed anything, and those cracking sounds started just like that, and only on a few videos... I haven't installed anything, changed the configuration in any way, nothing...
    Is this occurring on videos you have taken with the pb, or videos (like movies or tv, etc) that you've copied to the pb? And this does not happen on all of whatever type of videos? Just occasionally?
    04-26-13 11:21 AM