1. TheAbstractHippo's Avatar
    My Playbook recently started acting funny. The screen works and all, but only some of the presses are working. I've done a reboot, and a system wipe, as well as updated. Anyone have any ideas?
    07-28-13 01:42 AM
  2. jarviser's Avatar
    Screen busted. Trash it, it's not worth the cost of repair.
    If you go droid or paddy copy the media files off using wifi to your PC as Playbook backups are proprietary.

    Just before it goes in the crusher, prise off the back and check for badly fitting cable connectors.
    07-28-13 03:42 AM
  3. FF22's Avatar
    My Playbook recently started acting funny. The screen works and all, but only some of the presses are working. I've done a reboot, and a system wipe, as well as updated. Anyone have any ideas?
    It sounds as if it is hardware rather than software or OS issues.

    How old? Warranty for at least one year.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    07-28-13 07:58 AM

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