1. husseinerol's Avatar
    I've seen a few topics on this situation, but did not reach acceptable answer. I have a 16GB PB. Was at one time. I try Security wipe, downgrade and reinstall software completely but 5mp rear-facing camera problem still continue. Is this a hardware problem? If so, you will be very bad for myself. Because of serious problems in technical service is available here

    Any idea?
    04-26-13 03:48 PM
  2. FF22's Avatar
    Can you describe the problem more completely? Do you see any image or just a green screen? The camera facing YOU, or on the screen side works okay? While you mention Tech problems where you are, the pb generally has a one year warranty.

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry Z10 - Tous les Tlphones Portables BlackBerry - FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    husseinerol likes this.
    04-26-13 06:13 PM
  3. husseinerol's Avatar
    Thanks for the reply. Just green screen. Like I said, was at one time. I did not impact or anything.
    I cannot take a picture with rear-facing cam. Front camera working smoothly. I press the button then got the message (camera in use or camera error). I live in Turkey. Playbook has a limited-warranty in here. Technical services provided by lazy subsidiaries in Turkey. Extraordinary high-priced technical service available in here. More sadness for me.
    04-28-13 03:05 PM
  4. FF22's Avatar
    Unfortunately, "camera in use" error canNOT generally be fixed by you, the user. It generally needs repair from Rim. I don't know what else to suggest. Maybe try calling one of the facilities somewhat nearby - Bulgaria in that list?

    Where did you purchase it?

    Best of luck
    04-28-13 04:20 PM
  5. husseinerol's Avatar
    I purchased by local operator campaign. Bulgaria, nope. Too far. I bow to fate or -actually I don't want do this- last resort, maybe I try the luck local subsidiaries technical service.
    Thanks.
    04-28-13 04:43 PM

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