[Vector-SS]

I've received this unit from the source.ca and I saw this (pic below) on the diagnostics screen. I have my doubts, but does this look normal

[Thomasrox3]

That line only looks to be a split between the different panes. Not positive though...

[anindoc]

Does this line only show up here, or is it across the board. If its present all the time, then its a line of dead/screwed pixels, get a replacement.

[nickolas16]

I had the same problem with my first Playbook, here is the link of my post:

http://forums.crackberry.com/blackbe...screen-618205/

Get a replacement.
Cheers.

[parked]

Not normal. On the Diagnostic screen during setup, the background has no panels. And, if a setup screen is supposed to have panels (like the WiFi screen shown below), then the separating lines would be light-colored, not dark.

[Vector-SS]

Thanks for the replies, I didn't have time to go past that screen so I just left it as I had to go to work.

Nickolas, thanks for the confirmation. I will be returning it for an exchange

[FF22]

Hmm... DIAGNOSTIC screen? Where is that lurking?

[parked]

Hmm... DIAGNOSTIC screen? Where is that lurking?

It shows up during the first startup, when you first turn on a new PlayBook - a screen or so after the Welcome screen. After finishing the startup, I haven't seen it since.

[esqlaw]

Appears normal to me. If its only on that screen, its probably a part of that screen.

[FF22]

It shows up during the first startup, when you first turn on a new PlayBook - a screen or so after the Welcome screen. After finishing the startup, I haven't seen it since.

Ah, thanks.

To the OP, there is a free app - Display Test. You could use that to see if there's a defect in the display.

[calgary64]

folks i have the same issue and need to get the Playbook replaced. how do I go about it? got it from local Staples over two months ago. thanks.

[saudadeii]

Call RIM.

.

[FF22]

The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

Rim Support
Tel:
Canada Toll Free: 1-877-644-8405
United States Toll Free: 1-877-644-8410
Puerto Rico Toll Free: 1-855-651-4936
Email: [email protected]
(UK Support) 0800 096 2805

Playbook French Support
http://fr.blackberry.com/playbook-ta...ok-support.jsp
Phone : 0800 914 533 (within 90 days from activation)