1. wong5185's Avatar
    I am trying to download some apps from app world from my PB but it's not letting me do it due to above error. I tried to reboot the unit and no luck. Any help would be greatly appreciated. Thanks.
    10-21-11 01:15 PM
  2. narci's Avatar
    does your Blackberry ID work with your 9900?
    10-21-11 01:19 PM
  3. wong5185's Avatar
    Yes it does. At first I didn't have it bridged to my 9900 and I thought that might be the problem so I bridged it and still no luck. Thanks.
    10-21-11 01:23 PM
  4. narci's Avatar
    Yes it does. At first I didn't have it bridged to my 9900 and I thought that might be the problem so I bridged it and still no luck. Thanks.
    I don't think it's gonna help but doesn't hurt to try a hard reset.

    Hold power and the up+down volume key down for 10 seconds.

    Then press power to hard reset the pb.

    Posted from my CrackBerry at wapforums.crackberry.com
    10-21-11 01:28 PM
  5. narci's Avatar
    Also, if that doesn't work..you could try a security wipe but that will erase everything on your PB, almost like reformatting a computer.

    Back up your PB with Desktop Manager.

    Security wipe at your own risk.

    1. Tap the gear icon in the upper right corner to open the Options menu
    2. Tap Security from the listing on the left
    3. Enter blackberry to confirm the security wipe, then tap Wipe Data
    4. The BlackBerry PlayBook will then reset
    5. Once the PlayBook restarts, the initial setup process will be presented. Complete these steps and enter the correct BlackBerry ID when prompted.
    wong5185 likes this.
    10-21-11 01:35 PM
  6. wellard's Avatar
    Attempt to download a chargeable app, enter password, cancel at payment screen. Should now work with any app. I think your log in times out but you are not prompted for your password when downloading free apps. You will be asked for your password to make a payment.

    My first PlayBook did this a lot but was replaced due to fault but the new one has never had this issue.

    Hope that helps.
    narci, wong5185, albadea and 2 others like this.
    10-21-11 02:31 PM
  7. wong5185's Avatar
    @narci tried both and didn't work. Still gave same error. Tried what wellard suggested and it worked. Thanks everyone
    wellard likes this.
    10-21-11 03:02 PM
  8. albadea's Avatar
    Wellard's fix works. Great tip! No need waisting time wiping your PB.
    wellard likes this.
    10-22-11 09:16 AM
  9. martinjdub's Avatar
    i had the same issue on OS 2.0.0.3894
    tried the work around, works perfect now.

    thanks guys and gals!
    wellard likes this.
    12-04-11 11:58 AM
  10. sdk1's Avatar
    Never faced this on 2.0, thought it was due to 2.1. Trying out wellard's fix.

    Tried it out but didn't work. It got so bad that I got 7-8 apps which needed an upgrade but due to these BlackBerry ID issues they all failed. Finally, resorted to a security wipe and re-install ... no more error messages on upgrades.
    Last edited by sdk1; 11-20-12 at 02:17 PM.
    wellard likes this.
    10-22-12 05:41 PM
  11. 91300zx's Avatar
    Thank you wellard it worked like a charm. Really wasnt up for a wipe.
    Attempt to download a chargeable app, enter password, cancel at payment screen. Should now work with any app. I think your log in times out but you are not prompted for your password when downloading free apps. You will be asked for your password to make a payment.

    My first PlayBook did this a lot but was replaced due to fault but the new one has never had this issue.

    Hope that helps.
    02-21-13 10:12 PM
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