1. gp2002's Avatar
    Can anyone tell me why I keep getting this screen when I try to access the internet? Everything was fine last night and when I woke up this morning I keep getting this screen. My laptop works just fine.

    Cheers"ERROR" screen when trying to access the internet-error.png
    04-03-14 10:25 AM
  2. Ecm's Avatar
    I ran into the same thing about a week ago. Clearing the cache and cookies and a reboot seemed to clear it up for me.
    04-03-14 11:38 AM
  3. gp2002's Avatar
    Thanks for the reply.

    Unfortunately........no luck.
    04-03-14 12:40 PM
  4. drjames05's Avatar
    I've been getting that randomly fir about a week. But seems to start working randomly too. Not sure ... sorry.

    Posted via CB10
    04-03-14 12:44 PM
  5. mh1983's Avatar
    Does anything else work on your PB that requires net access? (Email, App Store...) If not, perhaps delete the saved WiFi network and readd it?

    Not certain it would help, but if nothing else is working you could also try Origami Browser.
    Carl Estes likes this.
    04-03-14 12:45 PM
  6. Cynycl's Avatar
    delete all saved wifi settings, reboot and set up your wifi again. Rebooting your router may be a good idea at the same time.
    04-03-14 12:47 PM
  7. drjames05's Avatar
    Does anything else work on your PB that requires net access? (Email, App Store...) If not, perhaps delete the saved WiFi network and readd it?

    Not certain it would help, but if nothing else is working you could also try Origami Browser.
    This is happening on my Z10. Interesting, didn't notice it was on the OP's PB.

    Posted via CB10
    04-03-14 12:54 PM
  8. pacoman03's Avatar
    Have you rebooted your PB since the problem first occurred? Mine does that all the time when my PB has been on standby for any length of time. It shows that it's connected to wifi, but I can't access the net. The easiest fix is to toggle airplane mode (in settings) on and then off. When my PB reconnects to wifi, I'm back online.
    04-03-14 03:42 PM
  9. Enyigma's Avatar
    I get the error from time to time. The fastest fix for me is to simply turn off the WiFi using the symbol at the top right of the screen and then turning it back on again. I then hit the refresh for the browser and the website comes up normally.
    04-03-14 06:54 PM
  10. gp2002's Avatar
    Does anything else work on your PB that requires net access? (Email, App Store...) If not, perhaps delete the saved WiFi network and readd it?

    Not certain it would help, but if nothing else is working you could also try Origami Browser.
    Nothing else works
    I deleted the saved wifi and then reinstalled and still nothing.
    Origami does not work either.
    04-04-14 05:19 AM
  11. gp2002's Avatar
    Have you rebooted your PB since the problem first occurred? Mine does that all the time when my PB has been on standby for any length of time. It shows that it's connected to wifi, but I can't access the net. The easiest fix is to toggle airplane mode (in settings) on and then off. When my PB reconnects to wifi, I'm back online.
    I have rebooted a few times and tried switching airplane mode on and off.

    Still nothing.
    04-04-14 05:23 AM
  12. gp2002's Avatar
    delete all saved wifi settings, reboot and set up your wifi again. Rebooting your router may be a good idea at the same time.
    Tried both and still nothing.
    04-04-14 05:24 AM
  13. gp2002's Avatar
    My friends with iPads don't seem to have this problem.
    04-07-14 11:16 AM
  14. mh1983's Avatar
    My friends with iPads don't seem to have this problem.
    Can you try your PB on a different connection (free WiFI at a coffee shop or something, for example)?
    04-07-14 11:23 AM
  15. mh1983's Avatar
    Try your question here, too, for a different set of eyes:

    BlackBerry® PlayBook™ - BlackBerry Support Community Forums
    04-07-14 11:25 AM
  16. gp2002's Avatar
    Can you try your PB on a different connection (free WiFI at a coffee shop or something, for example)?
    I will try that and see if anything changes.

    Thx
    04-07-14 12:36 PM
  17. Jamie Bruyere's Avatar
    I get the same screen only when I'm trying to watch youtube videos..i always have to restart my page for it to load correctly ..it gets quite annoying after awhile..
    04-13-14 12:39 AM
  18. mh1983's Avatar
    OP, did you have any luck?
    04-28-14 01:22 PM
  19. loc5's Avatar
    2 options, change the wifi channel on router, and assign static IP to PB. Change wifi channel so that your wifi won't conflict with other wifi in the same area. Best to use wifi anylizer to check which channel is being used by your neighbors. PB drops ip often, so don't use dhcp, assign static IP to PB. Your PB will work flawlessly afterward.
    04-30-14 01:26 AM

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