1. AwesomeRed's Avatar
    Except the one that ship the playbook to the RIM.
    THANK YOU SO MUCH
    Last edited by AwesomeRed; 03-20-13 at 02:03 AM. Reason: Doubled thread that I post
    03-20-13 01:18 AM
  2. TejasBH's Avatar
    Restart the PlayBook by holding the Power button for 10+ seconds.
    03-21-13 07:05 AM
  3. AwesomeRed's Avatar
    I've done a reboot, (the one with the volume + and - with the power button) and it works. But suddenly, It crash again. And I am still trying for a reboot again and again. Thank for the help though..
    03-23-13 07:16 AM
  4. bounce007's Avatar
    Chances are you might have to send in your PlayBook for repairs. This is a known hardware issue.
    03-25-13 05:32 AM
  5. babaroga's Avatar
    03-25-13 07:49 AM
  6. bounce007's Avatar
    Well I suppose unofficially it is. This is what the BlackBerry reps told many of us here on CrackBerry who have had this issue. The OP will more than likely have to send in his/her device.
    03-26-13 02:42 AM
  7. AwesomeRed's Avatar
    What are some ways in rebooting except for the volumes up and down?
    04-02-13 08:05 AM
  8. FF22's Avatar
    What are some ways in rebooting except for the volumes up and down?
    To fix an issue, try these in order:

    Restart using the Battery Icon and press Restart

    Press and hold the Power button for 10-15 seconds. Then leave it for 20-30 seconds and see if it restarts.

    To REBOOT:
    Press and HOLD all three keys for about 10 - 20 seconds: PowerOn, VolUp and VolDown. Start with the PowerButton. Keep holding past the 3-choice options screen. If you hear a shutter type sound, you've taken a Screen Shot and probably missed the PowerButton.

    Generally, these will NOT fix the camera issue but clearly you can try them. Good luck
    AwesomeRed likes this.
    04-02-13 08:57 AM
  9. hudeout45's Avatar
    Had this issue on a couple of playbooks I was refurbishing and corrected it by replacing the camera assembly.Quick,easy and inexpensive.
    crunchy77 likes this.
    04-02-13 12:12 PM
  10. FF22's Avatar
    Had this issue on a couple of playbooks I was refurbishing and corrected it by replacing the camera assembly.Quick,easy and inexpensive.
    Sounds interesting. Where does one acquire a camera assembly for those that might be interested.

    I wonder if rim replaces it, too, or if there's some "software/firmware" non-physical method of repair.
    04-02-13 03:29 PM
  11. Mathrin's Avatar
    My camera hasn't been working for a while now. Seeing as I picked up my PlayBook at release I doubt that they will cover anything wrong with it. Since everything else seems to be working just fine so I am not even worrying about it. I rarely use the camera anyway.

    Posted via CB10
    04-02-13 10:32 PM
  12. FF22's Avatar
    My camera hasn't been working for a while now. Seeing as I picked up my PlayBook at release I doubt that they will cover anything wrong with it. Since everything else seems to be working just fine so I am not even worrying about it. I rarely use the camera anyway.

    Posted via CB10
    They have been known to fix the camera BUG even after the warranty would be over. But no promise

    The PB has a one year warranty to the original purchaser. It also has 90 free Tech support. I do not know how Rim deals with "quasi-tech support v. warranty"

    Rim Support
    Tel:
    Canada Toll Free: 1-877-644-8405
    United States Toll Free: 1-877-644-8410
    Puerto Rico Toll Free: 1-855-651-4936
    Email: playbooksupport@blackberry.com (this route generally does not work and a call is necessary)

    (UK Support) 0800 096 2805

    Playbook French Support
    Smartphones BlackBerry & Tablette Tactile - Modles de BlackBerry FR - France
    Phone : 0800 914 533 (within 90 days from activation)

    BlackBerry Customer Support Center
    Austria:0800-297-476
    Belgium:800-77-980
    RIM (Brasil Support toll free number): 0800-022-3161
    Bulgaria: 00800-118-1115
    Denmark: 802-50198
    France: 800-914-533
    Germany: 800-181-6530
    Italy: 800-789-272
    Luxembourg: 800-2-2187
    Netherlands: 800-022-7316
    Norway: 00-1-647-426-7058
    Poland: 00-800-112-43-59
    Portugal: 800-827-760
    Russia: 8-800-100-9643
    South Africa: 0800988892
    Spain: 900-866-969
    Sweden: 02-079-4448
    Switzerland: 0-800-802-492
    United Kingdom: 08000962805

    Phone-Numbers of BlackBerry PLAYBOOK- Helpdesks...

    Germany: 0800 1816530 (Gebhrenfrei)

    North-America: 1 877 255 2377 (Toll Free)

    UK: 0808 100 7466 (Toll Free UK only)

    Outside UK: +44 1753 558400

    Worldwide: 1 519 888 6181

    help@blackberry.com

    (BTW: Helpdesk for BlackBerry devices -except PlayBook- for Germany:
    0180 3302626)
    pittster likes this.
    04-02-13 11:30 PM
  13. 019nikki's Avatar
    hi,i m having a problem in my blackberry play book of error 4003. the camera is not working . what should i do now ? plz help.
    udemoit likes this.
    09-29-13 12:26 PM
  14. pacoman03's Avatar
    hi,i m having a problem in my blackberry play book of error 4003. the camera is not working . what should i do now ? plz help.
    Read this thread.
    09-29-13 12:38 PM
  15. udemoit's Avatar
    4003 Error FIXED
    Like may on this thread, I had this happen. I tried many restarts with no joy. However, I found that the front camera worked fine with "video call". I was even able to get it to take a picture occasionally by switching to 'camera' .
    "Hard reboot " fixed the problem for me.
    How:. PB is on. Hold down power button (as usual to turn off) and at same time press both volume up and volume down buttons and HOLD ALL for maybe 60 second. PB turns off. Then restart in same way.
    This is equivalent to removing battery on cell phone.
    Clearly, this error is a software issue, at least in some PB tablets.
    Hope this helps someone.!!
    .
    10-02-13 03:15 PM
  16. jarviser's Avatar
    4003 Error FIXED
    Like may on this thread, I had this happen. I tried many restarts with no joy. However, I found that the front camera worked fine with "video call". I was even able to get it to take a picture occasionally by switching to 'camera' .
    "Hard reboot " fixed the problem for me.
    How:. PB is on. Hold down power button (as usual to turn off) and at same time press both volume up and volume down buttons and HOLD ALL for maybe 60 second. PB turns off. Then restart in same way.
    This is equivalent to removing battery on cell phone.
    Clearly, this error is a software issue, at least in some PB tablets.
    Hope this helps someone.!!
    .
    Like I said in your duplicate post, it's very rare for a hard reset to fix 4003. If it was, BB would not RMA so many. I recall only one other case.
    10-02-13 04:35 PM
  17. udemoit's Avatar
    [B]FIXED UPDATE.....FIXED!!!! You will love it!!![/B]
    OKAY, so hard reboot only worked once or twice. I have tried security wipe, uninstall OS, and then reinstall OS (losing all apps, etc. - but backed up data). Still no joy.
    THEN I found the answer by another poster on another forum. Read on; you may think this is stupid, but it worked!! (Note: I think I killed the camera originally by taking screen shots when a video was playing. That worked fine, but I will not do it again. The front camera worked subsequently, but only on video chat. This makes me believe these "error.4003 camera" are software issues)
    WHAT TO DO. -. EXACTLY
    1. Select battery icon and turn off the PB
    2. Turn on and hold down the volume up and volume down bottoms (for 30+ sec. ?)
    3. AFTER PB TURNS ON, PRESS BOTH VOLUME UP AND VOLUME DOWN BUTTONS.
    (As take a screen shot. You should hear the shutter sound.)
    4. THEN - Press the camera icon, and VIOLA! ALL IS RESTORED.!!

    I know this sounds crazy. I am not a geek, but have tried all recommended fixes prior to this, and nothing worked. This did. Obviously a software error, that probably is fairly easily fixed with a patch, if some bright coder wanted to do so before BlackBerry totally tanks.
    I love this device, and use it as my primary since a laptop died 6 months ago. Purchased in Ontario August 2012.
    PlayBook 16 G OS 2.1.0.1753. Downloaded 2 October 2013. Los Angeles.

    Best of luck today to all readers!
    10-03-13 01:57 PM
  18. FF22's Avatar
    [B]FIXED UPDATE.....FIXED!!!! You will love it!!![/B]
    OKAY, so hard reboot only worked once or twice. I have tried security wipe, uninstall OS, and then reinstall OS (losing all apps, etc. - but backed up data). Still no joy.
    THEN I found the answer by another poster on another forum. Read on; you may think this is stupid, but it worked!! (Note: I think I killed the camera originally by taking screen shots when a video was playing. That worked fine, but I will not do it again. The front camera worked subsequently, but only on video chat. This makes me believe these "error.4003 camera" are software issues)
    WHAT TO DO. -. EXACTLY
    1. Select battery icon and turn off the PB
    2. Turn on and hold down the volume up and volume down bottoms (for 30+ sec. ?)
    3. AFTER PB TURNS ON, PRESS BOTH VOLUME UP AND VOLUME DOWN BUTTONS.
    (As take a screen shot. You should hear the shutter sound.)
    4. THEN - Press the camera icon, and VIOLA! ALL IS RESTORED.!!

    I know this sounds crazy. I am not a geek, but have tried all recommended fixes prior to this, and nothing worked. This did. Obviously a software error, that probably is fairly easily fixed with a patch, if some bright coder wanted to do so before BlackBerry totally tanks.
    I love this device, and use it as my primary since a laptop died 6 months ago. Purchased in Ontario August 2012.
    PlayBook 16 G OS 2.1.0.1753. Downloaded 2 October 2013. Los Angeles.

    Best of luck today to all readers!
    I hope you have found a solution and if any camera 4003 errors are posted, post this in response or can the rest of us share this, too.
    Mohammed Zakaria1 likes this.
    10-03-13 07:55 PM
  19. akubacki's Avatar
    WHERE did you get the repairs done?

    I am sorely disappointed to have spent four hours or more of my time reloading the O/S for my Playbook and then 2 hours on the phone with courteous and helpful people trying to remedy an Error.4003.picture error.

    Throughout my time talking to BlackBerry Playbook support I was continually lead to believe that a "RMA would be readily forth coming" and "It would be no problem to get my PlayBook Repaired."
    It was not until hour six the RMA person informed me that the hardware failure, a known and pervasive defect fault in the Playbook would not be covered.

    A. I would have liked to have been told the repair would not be covered at the very beginning instead of wasting two hours, much of which I was on hold listening to very obnoxious low fidelity music.

    B . When told that my Playbook would not be covered, I was told to find a local repair shop to get the failed camera module repaired. The closest on to my area I could find was in the U.K. Why is there no list of repair centers available to tell customers where to take them?

    C. This is my biggest complaint: The web is fraught with camera module failures that happened after the last O/S download. The error indicates theta the camera is in use by another application. That does not sound like a mechanical failure, rather a software failure.

    D. and if this is a pervasive failure, cannot Black Berry make discounted repair option available for out of warranty fixes when there is a known factory faulty module?
    Last edited by akubacki; 10-23-13 at 11:26 AM.
    10-23-13 11:15 AM
  20. stephenbbb's Avatar
    try to escalate to a supervisor. I had mine repaired 20 months after purchase, they paid shipping and all.
    this was last month. maybe the rep didn't like you and decided to say no just out of mischief.
    10-23-13 12:35 PM
  21. Mohammed Zakaria1's Avatar
    thnx a lot, ur process helped me and the camera is back.
    10-28-13 12:48 PM

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